Interaction Skills

Hi Guys,
I work in a KPO dedicated to telecom optimization.
We have an american client database.
I need to conduct a training session on CLient Interfacing or Interactionm Skills for all my employees(100 in no.)right from the Relationship Managers to the Junior Analysts.
Could someone provide with some data for teh same - a ppt on CLient Interfacing or Interactionm Skills and some activities to reinforce the trng session.
The duration of the session could be just 1 hour or 2hrs at the max.
Please recommend.
Chow,
Kavita

hey you , i could help with organizing cluster os people who are at different communication levels. And so on. I work for Thomas International. We re a behavioral assessments company and we do have something called the TST -TEST FOR SELECTION AND TRAINING which could help u to an extent. kindly mail in if u wanna know more
Good day!

Dear Member,
Let me introduce myself as Mohammed Azmath working as an Assistant Manager - Training and Development in an IteS company. It is quite interesting to see that you deal with TST -TEST FOR SELECTION AND TRAINING.
It would really be helpful if you could send me some details regarding the same to my mail ID.
My mail ID is [Login to view].
Thanks in advance...
Regards,
Mohammed Azmath

I can provide a few Suggestion,I am In IBM as a client Interaction Executive.
> Do check up your Client Knowhows by any source Forge.
> Cluster your information which you anticipate the Client may bug you.
For more Suggestion mail me.
Kostheapollo