How Should I Handle an Employee Ignoring Our Disbursement Process in the Field?

Hi, I have joined a new company that is into microfinance services. The problem is there is an employee in the company who does not seem to be following our disbursement process in the field. I have been with this employee in the field and observed the same. Please let me know what action should be taken for this employee.

Thanks & Regards,
Shweta

First, issue a warning letter stating the reasons. If he still behaves like that, issue the termination letter.

Regards,
Krish

Draft of Warning Letter for Process Non-compliance

To,
Mr/Ms _______
Employee No._____
_________ (your company name and address in brief)
_______

Process Non-compliance
1. On ____ (date), you were on field duty in the _____ area. Accompanying you was Ms. Shweta Umrani, your designated supervisor. She observed that you were not following the authorized process laid down by the company.

2. Your non-compliance with the process is being taken seriously. You are hereby warned to adhere to the company's processes diligently. Any further violation of the established procedures will result in severe disciplinary action being taken against you.

_______ (Name)
_______ (Designation)
For ________ (Your company name)

Ok...

Dinesh V Divekar

Limit of your words is the limit of your world

Please see first whether the employee is aware of the process and its modalities.

You can continue with what Bapukirna has to do after that.