New to HR in a BPO? Seeking Guidance on Key Procedures and Responsibilities

Hi,

I have recently completed my MBA in HR and have been appointed as a Manager HR in a new company named S Solutions. We are mainly into BPO services. Can anyone provide me with information on HR procedures relevant in the BPO industry, especially in a new organization? As an HR professional, what roles and responsibilities should I be fulfilling and implementing?

Regards,
Soniya

Hi Sonia,

I was in a similar situation 1 year back. I would say it's a great opportunity indeed. I would say you have to start with basic HR functions and further structuring to core activities. You can start with:

- Online Attendance and leave system
- Payroll System
- Framing of basic policies like leave, discipline, travel, recruitment, exit, etc.
- Preparing a Complete HR Manual and Induction Manual
- Preparing JDs
- Preparing KRAs
- Preparation of PA Form and Rating system
- Linking KRAs with PA System
- TNI and Training Calendars

Regards, Parul Gupta

Hi Soniya,

Greetings!

Please find attached the document for your reference.

Thanks & Regards,
S. Narendra Nath
Asst. Manager - QA

Kindly let me know the HR and admin responsibilities of a Manager who works for a company dealing with sales and service of digital equipment.

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As an HR and admin professional working in a company specializing in digital equipment sales and services, the Manager holds crucial responsibilities in overseeing various aspects of human resources and administrative functions. Some key responsibilities include:

1. HR Responsibilities:
- Recruitment and selection of sales and service staff.
- Training and development programs to enhance employee skills.
- Performance management and evaluation to ensure productivity.
- Employee relations and conflict resolution.
- Implementing HR policies and procedures.

2. Admin Responsibilities:
- Overseeing office operations and ensuring smooth functioning.
- Managing budgets and expenses related to sales and service operations.
- Handling documentation and record-keeping.
- Coordinating with other departments for seamless workflow.
- Ensuring compliance with regulations and company policies.

By effectively managing both HR and administrative duties, the Manager plays a vital role in supporting the company's sales and service objectives while fostering a productive and compliant work environment.