Starting an International Call Center: What Essential HR Policies Should We Implement?

Hi,

Our company is an upcoming international call center with sales processes. I would appreciate your advice on the basic HR policies and procedures that should be implemented.

Thank you.

Hi Shweta,

Nice to know that you are an HR professional in a budding International Call Center. As the work there can be monotonous, make sure they are motivated by any means, such as money, appreciation, applause, or by making them the center of attraction on a particular day. Organize group meetings or knowledge-sharing discussions so that those who perform well can share tips with others.

HR policies differ: These employees should receive incentives based on performance. This could include food allowances, transport allowances if they are commuting on their own, etc.

If you can provide more details about your question, I would be happy to help you find a solution. I work as an Operations Manager for an MNC. You can reach me at satish.gaddam@gmail.com.

Regards,
Satish

Hi, KGN is an upcoming international call center with customer service processes. Kindly advise on what basic HR policies and procedures should be implemented.

Thank you...