Seeking Affordable Online Workshops for BPO Employees: Any Suggestions?

Hi Friends,

I would like to know if we have certified workshops that could be completed online. Workshops on general topics such as Personality Development, Communication, Teamwork, Creativity, Teambuilding, etc. I work for a BPO Company with almost 100 employees. While discussing the benefits for employees, we found that sponsoring further education for employees can be a costly affair. Regarding the workshops mentioned above, we would not be able to organize them in-house due to shift constraints as the shift timings are from 4:30 PM to 1:30 AM. Therefore, it would be great if these workshops are available online. The cost factor is definitely a priority. Your valuable suggestions on this matter would be greatly appreciated!

Thank you!

Dear Divya Chandarana,

Recently, a Training-in-Charge of an MNC (that operates in 105 countries) called me for a discussion on training programs for the staff of his company. He lamented that though his company has well-designed online training modules, company staff do not nominate themselves for these modules. The few who did nominate themselves did not translate the learning into positive changed behavior at their workplace. He told me that the India unit of his company wants to reintroduce classroom training to improve workforce productivity.

For that company, after completing the online training or learning, staff acquired certificates, but problems at the workplace persisted.

Instead of online workshops, I would recommend classroom learning. If one can learn from online classes, then in what way were our good old books inferior?

You mentioned, "While discussing the benefits to employees, we felt that sponsoring further employee education works out to be a costly affair." Have you conducted a cost-benefit analysis before making this inference? I don't think so. The training cost was always considered a minor cost compared to non-training costs. The answer depends on your methods for measuring the cost of non-training.

You also mentioned, "As far as the above-mentioned workshops, we would not be able to organize it in-house due to the shift constraint as the shift timings are 4:30 PM - 1:30 AM."

Solution: Conduct the in-house training from 4:30 PM to 1:30 AM.

You stated, "Cost factor is definitely a priority." What is your priority? Allowing revenue leakage due to non-training or the cost of training? The former is invisible and assumed not to exist, while the latter is visible and considered a cost.

I conducted a training program on "Decision-Making Skills" for 18 plant engineers. At the end of the session, I asked them, "If you had taken this training 1 year ago, how much revenue could your company have saved?" The answers ranged from Rs 25 lakhs to 50 lakhs. You may argue this is inflated, but even a small part of this figure - Rs 5 lakhs - is significant. What was the cost of my training program? A minuscule portion.

I conducted a training program for a consumer durable company (a prominent national brand). The total cost of non-communication among 20 participants amounted to Rs 1,11,475. I asked them to document workplace communication errors, and the total cost was calculated from those. I have evidence of their written feedback.

I conduct training programs on each module mentioned in your post and more. You can review my Training e-brochure attached to this reply.

Thanks,

Dinesh V Divekar