How Can We Boost Productivity for Junior Employees in Call Centers and Data Entry?

A warm hello to all. Hi, I am Yash, doing my MBA in Human Resources. Currently, I am pursuing a Summer Internship in a Bank in Mumbai. My project is about Productivity Measurement. Kindly suggest ways to increase the productivity of junior employees like Call Centre Executives, Data Entry Operators, and Cheque Verification Officers. Your help would be really beneficial for the smooth execution of my project. Kindly help.

Warm regards,
Yash

Certain basic things to increase productivity are:

1. Education: Pick educated personnel for your work. They have a better understanding of work and a better aptitude for work, which leads to better output.

2. Training: It is the most important thing. With proper training, the output will increase.

3. Experience: A person with experience has much better productivity. Hire individuals with some experience.

4. Motivation: Motivate employees with every possible reward, both intrinsic and extrinsic, especially in work such as that of call center executives.

Hi Ajmal,

Thank you so much for being kind enough to reply to my email. The information given by you will really be beneficial for me.

Regards,
Yash

Hi Ajmal,

I liked your reply on this topic. Could you provide me with some brief information about the MEASUREMENT OF HR PRODUCTIVITY? I need this one.

Thank you,
Damian