Aspiring Soft Skills Trainer Seeking Advice on Proposing Training to Hotel GM

Hi,

I am an aspiring soft skills trainer and I want to approach a hotel GM with a proposal to train his staff. How should I go about it? What topics should I include? Can somebody please help me with this? Thank you.

Regards,
Sandhyacr

Dear Sandhya,

Most of the hotel GMs look for training in verbal communication, guest handling, maxims of politeness, front office etiquettes, and above all, body language. Body language is given extreme importance in the hotel industry. Managers are even recruited based on their body language.

From my point of view, all the aforementioned skills are superficial. The real skills of a manager include analytical skills, decision-making skills, conflict handling skills, negotiating skills, etc. However, I have yet to come across any hotel that has asked for training in these areas, regardless of the star rating.

Ok...

Dinesh V Divekar

Dear Sandhya,

In addition to Mr. Dinesh's points, you can also consider telephone etiquette, table etiquette (as many of the stewards still don't know from which side to serve the food and from which side to serve the beverages), techniques of upselling, importance of smiling, grooming standards, hygiene in the hotel, etc.

Regards,
Rituparna

Hi Sandhya,

As per my experience, my clients from the hotel industry concentrate on the following topics:
1) Public Speaking & Presentation skills
2) Communication skills (verbal & non-verbal)
3) Body Language
4) Fun at work
5) Business Etiquette

Let me know if you need more info.

Hi Sandhyacr,

Well, as mentioned by some excellent colleagues, what's important are communication skills as well as understanding body language for starters. Grooming and skills associated with the job itself are also important, for example: serving skills and upselling skills for restaurant servers.

What's important for me is to make them understand why they are there and doing it. The staff must comprehend that it is not just a paying job but how they fit in and why they must wholeheartedly ensure customer satisfaction.

This is my two cents...

Regards,
Alan