Hi, The question Janvi has put up across the forum is itself a critical, thats why few of them are not in a position to describe the answer, and HR professionals are always solving critical issues otherwise no anyone will give recognistion to HR. If we make a path for any issues/problems it would be describe in three ways, 1. Urgent , 2. Important and 3. Critical. By way of an example one can differentiate these three points : A person has mate with major accident at Highway and bleedings are going on very fast, leg and hands are broken, due to head injury they feel unconcious, when doctor exmine the case they found that the person is suffering from High Blood Sugar and Heart problems.The way doctoe will make priority for threatment will describe the 3 points.Now here HR is a doctor and they will make their way to take action on any issues.Hope i am able to describe the point. RegardsArun