How Do You Create an Effective Management Structure for a BPO? Seeking Advice!

supriya_23june

Hi,

Could you please help me in preparing a management structure for a typical BPO? I have tried to create one as enclosed below.

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nsudha

Hi,

I think you can also add an Operations Manager below the Managing Director level, who would be the head of team leads and quality analysts.

Regards,
Sudha

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