Metrics Sheet For Gap Analysis - Xls Download

Dear friends,:)

Please find attached an example of Gap Analysis through Metrics...:-P

Hope you will like it...:icon1:

Take Care......

Dear Deepak,
Thanks for the posting. First, I thought that Gap Anaysis referred to Gap between Perceptions and Expectation (similar to the SERVQUAL tool). Now, I realise it's the gaps between targets set and what's achieved for the various metrics used when Balanced Scorecard type of Performance Management System is employed.
Have a nice day
Narasimhan

Hi,
When clicking the excel (Metrics Gap Analysis) link, I'm getting a blank page. My pop-up blocker is turned off. would you mind resending?