Gap Analysis Metrics: How Do You Use Them to Identify Business Gaps?

Dear friends, :)

Please find attached an example of Gap Analysis through Metrics... :-P

Hope you will like it... :icon1:

Take care......

Dear Deepak,

Thank you for the post. Initially, I believed that Gap Analysis referred to the gap between perceptions and expectations (similar to the SERVQUAL tool). However, I now realize it represents the gaps between the targets set and what is achieved for the various metrics used when a Balanced Scorecard type of Performance Management System is implemented.

Have a nice day.

Narasimhan