Hi all,
I am enclosing the details on Stay Interview,hope it hepls.
STAY INTERVIEW:
Definition: It is an interview which is conducted for an employee, to study reasons for departure to fix the problems way before employee actually decides to quit the organization.
Now, the question arises what is the need for stay interviews, the answer lies in the failure of exit interview. Exit interview, originally a product of IT and ITES companies are conducted by the human resource professionls, to map out major dis - satisfaction issues. The process was usually routine without much depth or a serious view into the reasons behind departures. Usually once the employee has decided to leave a company, it was observed that they speak up sometimes events which may not have happened in real, but because of dis-satisfaction or some other offers which the candidate has received, the feedback may not be true. Another major flaw is that exit interviews provide information to the employers, but reacting after the breakdown has occurred is always been considered an ineffective management practice. Whereas more insight can be can be gained from stay interviews. The organization can gain a powerful inner view by hearing what key employees working for the organization have to say about life as a part of the company. Whats working? Whats not? How vulnerable are you to current employees leaving?
The same members of the exit interview team, comprising of an HR professional and the HOD can conduct interviews with current employees. Pick them at random or use a system to select people for calls. Whether they still exist because the right opportunity hasnt come along or because they really want to stick around, these people have important insights to share with. Stay Interviews can find out what employees are thinking and feeling.
Benefits:
Employees get a feel of personal touch. No internet yes/no forms or questionnaires. Personal communication that is comfortable for the interviewee assures a human touch and the opportunity to be well represented.
Behavioral interviewing techniques are used. The unique approach employers using behavioral interviewing draw out more insight from the employee. Instead of just shallow responses, this produces in-depth reports to give more to work with the internal problem solving.
The concept is based on the Hawthorne Effect, which states that people who are given attention are motivated lot. Lend people an ear and they feel good about being heard. While Exit interviews are more of a post mortem exercise, stay interviews give valuables that help in strengthening the system.
Stay interviews are deliberated to be defensive .Interviews are focused on key people those in positions of importance, management or business risk. Stay interviews determine the reasons why your key people are staying with your company. Stay interviews are adapted to the companys needs. Interviews are typically held one on one, for discretion and affinity.
Hold a stay interview and hope you will never have to do a exit interview for that candidate atleast. Stay interviews can help wipe off an employees verdict to quit a job.
Holding a one one interaction with your employee, you can discover their stance about their position and reveal what might make them continue. Stay interview can be used with a discontented worker and also to keep on apex of the needs of an apparently contented employee. In fact, a stay interview can prevent a happy employee from becoming unhappy. Asking questions about how they feel about their job and career path.
Stay interviews questions could include:
What do you like about your work?
Till now how you find your experience in this company?
Is there anything you would like to change about your job?
What would keep you here?
What makes for a great day at work?
What do want to learn this year?
How about your team or department?
Am I using your talents? Fully?
What kind of recognition do you prefer?
The focus of stay interview should always be on the following points:
Why do you stay at this organization?
What would make you leave?
What motivates you to excel in your position?
What should we do to ensure that you would stay?
Stimulating questions such as these will prove helpful and highly favorable. This in turn will ensure that we take necessary action to keep those star employees from moving on to other opportunities. Avoid turnover and boost morale at the same time with Stay Interview.