How Can This Customer Service PPT Enhance Your Training Program? Share Your Thoughts

Dear Himanshu,

I would like to request from you urgently, the PowerPoint presentation about customer service. I am unable to view the contents of the presentation. If you can forward it to my email address, I would be really grateful.

Thanks & Regards,

Swarup Roy
Gurgaon

Hi, nice PPT. It should be after having gone through feedbacks—I will respond once I see it.

Hey, Himanshu. I also agree you must not let the desire for feedback dampen your spirit to share your knowledge. As it goes, if you share knowledge, more of it you gain. Knowledge is everywhere—you just became an effective medium to put this thought very efficiently. Do your karma, fruits will show up in different forms and shapes—one has to go beyond those fruits and keep on doing one's karma as desired selflessly.

All the best.

Hi Himanshu, I've been transferred from HR to Sales Coordinator on promotion. This PPT has come to me right on time. Thanks, buddy. Keep sending. Regards, Rachel.

Hi, your PowerPoint presentation is suitable for everyone who delivers customer service training. It would be even better if there were some case studies on customer service.

Regards,
Summe

Good PPT... Quite Comprehensive

Hi Himanshu, Thank you very much for your valuable presentation. I just downloaded the presentation, and it looks good at first glance. I will go through it and give you additional input.

Regards

Hi all, I use the following video clip during my one-day training workshop on WOW (What's needed, On time, With Value - training workshop on Excellent Customer Service). This video is from an English movie - Five Easy Pieces. It's a classic case study on the disconnect between what the customer needs versus what we offer! I play this video (it evokes lots of laughter as well, hence a great energizer!) and follow it up with a quiz asking trainees to answer:
1. What did they understand from the waitress's expressions?
2. What went wrong?
3. How could they, as this waitress, diffuse the problem?

Alternatively, I ask them to role-play, with one of them playing Jack Nicholson's character and another being the waitress. You can also download the script of the scene and provide them a copy beforehand so that they do not miss the dialogue!

Hope you like it... and give feedback too!

Regards.

Hi Himanshu, Just downloaded your PPT, perused through it, and found it quite articulate. Thank you very much for sharing it. I too have been working on a presentation on customer orientation. I will upload it as soon as I am through.

Warm regards,
Ashit Pathak

Hi, I have gone through the PPT; it is very nice and good. Thanks for sharing. A newcomer like me will learn a lot from this PPT. Thanks again.

Regards,
Sima

Thanks for a lucid presentation. I am a service provider to a few marketing organizations where I am involved in Marketing & HR-related services. I would like to use your module and focus on the "Internal customers." May I make a few additions to your presentation? I shall, of course, share the modified presentation with you.

Thanks,
Ashit Pathak