Business Mentor, Consultant And Trainer
Hr Consulting ,trainer -creative Thinking
I would like to appraise your write up on "conflict handling" critically. Following are my observations:
a) You have quoted story of children fighting and then playing again. However, this has hardly any relevance with the workplace. Adults cannot and do not behave like children.
b) Anywhere in your write up, you have not made any mention of:
i) How managers should generate positive or functional conflict
ii) How competition is different from conflict
iii) How managers should strive to bring collaboration at the workplace.
iv) How interpersonal skills, questioning skills, listening skills, assertive skills are supporting skills to conflict handling skills.
v) How conflict vitiates the organisation culture
vi) Role of leadership in the conflict
viii) There cannot be one set of guidelines on "conflict handling". Conflict handling is heavily judgemental.
ix) You say that employees should be allowed to solve their own conflicts and managers should not involve in their conflicts. Can I know where can you have these mature employees? As far as my observation is concerned on IT industry, even they do not have matured employees, their engineering graduation as minimum qualification notwithstanding.
x) While writing you could have distinguished about role conflict, task conflict, process conflict and relationship conflict.
The above observations and not for offending you but to toss conflicting views on the "conflict handling skills".
Dinesh V Divekar
12th February 2010 From India, Bangalore