Rajat Joshi
Hr Consulting ,trainer -creative Thinking
Soms23
Hr Manager
Rajnish Borah
Hr Leader - Syntel Inc
Amitkashmire@yahoo.co.in
Senior Hr Executive
+1 Other

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Hi, I'm in the HR dept of an IT company working with both American and Japanese clients. I understand that both these countries have extreme corporate cultures. Can you help me identify them. Is it advisable to have 2 different depts dealing with them individually? If your answer is no, then plz let me know the culture that we need to adopt to have a smooth long term relation with both these clients.
Regards,
Soumya Shankar
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" I understand that both these countries have extreme corporate cultures"
Why would you say that?
Regarding two different departments? You could have two HR resources dedicated to each line of business to cater to their specific needs.
I am not sure how you are set up in doing business with both these countries, do you have expatriates coming in and working with you in India from these countries? Unless you are a subsidiary , yu could have your own workplace culture.
hi i m amit i suggest u to bring neew policies & culture to deal with both sothat every body enjoy collctively regards amit kashmire
Hi Soumya,
I can understand your dilemma in handling two cultures - which are little different but i won't say it's in the extremes as well!!..
For instance, Japanse clients usually talk less and are very courteous and formal while Americans tend to be gregarious and casual. From my experience - the Japanese are not as rigid as they used to be earlier - thanks to Globalization!
I do not know the level of interactions you have from HR perspective - but it would be mostly for travel & ticketing arrangements and administration related. Correct me if am wrong..if so it's better to hire a person who understands Japanese language and customs and is conversant with their culture & norms. Am sure you can handle American clients as well..
If it is from Business Development or support function - do the same as above - creating a department seperate one may not be a good idea at this stage.
Hope this of some help.
Cheerio
Rajat
These days, many IT companies in India seem to provide a special training to its selected employees on things-Japanese, such as Japanese language, cross-culture programs which train people on work-culture of Japan etc.
Coming to you point, my feeling is that one department should be able to handle the kind of operations you mentioned. However, it is always better if you have someone specializing in Japanese business things.
Another important point is: "smooth long term relationship": In case of Japanese this is UTMOST important. You can not win a long-term relationship with Japanese business-houses by showcasing few succes stories. ONLY the best feedback on each project for a very long time proves that you have "consistency" in ourputting your results and then only you can build a customer who will seldom leave you.
My 2 yens of worth :)
Cheers,
Ash.
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