I would like to give reply from different perspective. If not the hard copies then what is the alternative? Do you have sound HRMS that is capable to capture the feedback after training? Are there adequate provisions?
The benefit of having the hard copy is that you capture the real time feedback. On completion of the training, when the participants leave the training hall, then they either go to their home or to their work desk. If they fill the feedback form next day, their focus could be diverted then and they could fill the form perfunctorily. Is this acceptable to you?
Hard copy or soft copy, what happens to the feedback? Does your training department conduct any kind of audit so as to check whether participant has improved specific skill or not? How do you handle a situation wherein participant had given "excellent" or "very good" feedback but there was no change in his/her behaviour?
If the feedback forms are taken for the sake of it then the type of copy does not matter. Yes, soft copy has advantage over hard copy as persons working in HR/Training department do not have to open the file of the respective participant and store the feedback form. Importance of this by-product cannot be ignored.
1st October 2015 From India, Bangalore