Dear Friends, I would like to know the procedure of conducting 360 degree performance appraisal system in a company. As my company is very new. Currently we are having 120 employee strengths. I have collected KRA and KPI of all our employees. But i need assistance for further procedure as i am having no idea what to do. Expecting positive response.

From India, Pune
Dear Jyoti,

Introduction of 360 degree appraisal in organisation is no easy task. First check whether your organisation's maturity. 360 degree appraisal is for matured employees.

Have the systems and processes been stabilised in your organisation? Have the objectives been defined for every single department of your company? Have you introduced audit system to check whether all the departments follow their systems and procedures? If yes then what is the deviation percentage? What corrective measures you take to reduce this deviation? Have you identified the competencies for each of every level of employees of your organisation? If yes then how do you measure the gap? If you measure the gap then what steps do you take to reduce this gap?

Your second confusion is on KRAs and KPIs. I do not know what you mean by "I have collected KRA and KPI of all our employees". There is nothing like collection of KRAs and KPIs. What you need to do is to study systems and process of each department and design very customised KPIs. What if your employees did not know how to design the customised measures? In many cases this is what happen

More than 360 degree appraisal, your major concentration should be on measuring what deserves to be measured.

For this you need to have well-designed policy on Performance Management System (PMS). There was query in this forum on PMS. I have given reply to this post. Click the following link to refer the reply:

Though the heading of the heading is for IT companies, the reply is applicable to all the type of industries. In the above link, you will find several other links. Go through all the links patiently. It will improve your awareness of the subject.

For further doubts, you may call me on my mobile number.


Dinesh Divekar

From India, Bangalore

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