i have a field staff Mr.Umesh working since last 4 years with the organization. Earlier he was a star performer and use to earn lot of awards & incentives regularly. At the time of review we offered him promotion as manager which he refused due to his health issues and informed he will perform his duties as he is doing currently. We also found him with no problem so gave the position to 2nd best candidate in the team and promoted him. After some time Mr.Umesh started complaining and showed his interest to work as area manager. We explained him that now it is possible as the position is already filled since he dined to step up and take the post.
He kept on reminding and followup was made with regular intervals to us. Once company decided to divide the territory into 2 parts as the volume of Sales and business had increased and it was required to have 2 area managers. So we promoted Mr.Umesh.
After the promotion is just kept himself away from day to day responsibility. We started getting complaints regarding him that he is not doing his duties like stockiest visit, market visit and collection on time. he also avoided communicating with his immediate senior after a lot of reminders he gives reply and still results are not delivered by him on time or as required.
We tried to talk and understand if he is having any issues, we also asked him get transferred if he having issues but he refused. Our management asked him if he is not going to deliver results he may resign. He came out with a request that now he want his old position and dont want to wotk as manger.
Kindly help me what should be done with Mr.umesh ?
Rajesh 27th March 2014 From India, Mumbai