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i have a field staff Mr.Umesh working since last 4 years with the organization. Earlier he was a star performer and use to earn lot of awards & incentives regularly. At the time of review we offered him promotion as manager which he refused due to his health issues and informed he will perform his duties as he is doing currently. We also found him with no problem so gave the position to 2nd best candidate in the team and promoted him. After some time Mr.Umesh started complaining and showed his interest to work as area manager. We explained him that now it is possible as the position is already filled since he dined to step up and take the post.

He kept on reminding and followup was made with regular intervals to us. Once company decided to divide the territory into 2 parts as the volume of Sales and business had increased and it was required to have 2 area managers. So we promoted Mr.Umesh.

After the promotion is just kept himself away from day to day responsibility. We started getting complaints regarding him that he is not doing his duties like stockiest visit, market visit and collection on time. he also avoided communicating with his immediate senior after a lot of reminders he gives reply and still results are not delivered by him on time or as required.

We tried to talk and understand if he is having any issues, we also asked him get transferred if he having issues but he refused. Our management asked him if he is not going to deliver results he may resign. He came out with a request that now he want his old position and dont want to wotk as manger.

Kindly help me what should be done with Mr.umesh ?


From India, Mumbai
Hi Rajesh,
I have come across this situation in my own organization.
Upon investigation it turned out that my employee, whilst very good in the field, did not feel comfortable with the added responsibilities.
The solution was to provide him with external training, which took three months; his confidence built up and he once again started performing. In fact over the next five years he was promoted several times and is now a Non-Executive Director of the company.
I relate this to you as I suspect your employee is also lacking in confidence regarding his additional responsibilities and is, therefore, in need of Management Training.
I hope the above helps.

From United Kingdom, Barrow
Hi Rajesh & Harsh, I absolutely agree with Harsh. Mr. Umesh’s inconsistent decisions clearly suggest his level of self confidence. Training would definitely help him. Thanks & Regards, Sharmila
From Malaysia
thanks a lot. i will surely talk to my management and arrange for his training in which he will understand his position, work responsibility properly. Regards, Rajesh Dave
From India, Mumbai
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