Confusion: Management Asking To Handle Clients, Then What To Do?? - CiteHR
VineetBhatia13
Senior Manager - Talent Acquisition
Raj Kumar Hansdah
Shrm, Od, Hrd, Pms
Honeymaya
Hr Executive
+1 Other

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Hello Seniors.
I am Priyanka, working as a HR Admin executive in a website design company since 1 year. Till date I am handling all HR and Admin activities like entire Recruitment process, Personnel record management, Attendance management, etc.. Now my management is asking me to handle the clients also...
So I am confused , whether this is a good opportunity for me or It would lead me away from my HR profile ??????????????
One More thing I want to include that at this stage of my career I want to learn More and more in HR Operations Profile (like Payroll, HR compliance, PMS, Competency Mapping, etc)
So what should I do as in my current company there is no payroll, PF............??????????????????????????????????
Please Help..
Waiting for your Valuable Suggestions..
Thank you in advance

Dear Priyanka
It is not unusual to find that in small companies, HR is required to do a lot of other tasks which may not be related at all to HR.
This is presumably a cost-saving measure intended to utilize the spare time of the resource.
One also understands your desire to learn more of HR.
However, I am afraid your options are limited in a small company. It is up to you whether you take up this assignment; but since there is no scope for refusal; you might start exploring other better opportunities elsewhere.
Warm regards.

Dear ,
U will get a big big opportunity for growing your career graph. Dont forget that it is part of compliance so accept it with full confidence.
Thru this work u will be well known person in market and golden opportunity. It will effect in your career graph for growth and if u spend 2 to 3 years wit this work, u will get good opening as HR & Compliance Executive and above level. But at the same time concentrate on hr activities also whatever you done nowadays.
Also,good to here you that u have learn and follow many core hr activities in current org.
I am working as Sr.HR & Compliance Executive for last 7 yrs so i know all this.
If you have any query or need any information,feel free to mail me-
Regards,
Arpan Naik
Sr.Executive HR & Compliance

Hello
Raj Kumar Hansdah

Thank you sooo much for your suggestions .. I think I have gained some confidence now. and for sure i will mail you (Arpan Naik) if i will have any query...
Looking for more suggestions.................
Thanks and Regards
Priyanka
HR Admin Executive

Dear Priyanka,
Before you take new responsibility, find out what is your role and responsibility to handle clients.If management fully involve you to handle clients than ok and if your role is just to do paper work and other communication will manage by other guy. Than think on it before accept.
If you need any clarification, contact me-09624643307.

Thank you (Arpan Naik)
I have already inquired about the same, and my management said that I will be involved in the whole process Client handling along with that i will have to handle the HR Department also and they also added that they would hire a new person to assist me if there will be more work pressure.
My New responsibilities would be-
1. They will provide me Leads of the projects.
2. I have to share the product details with the clients .
3. To know the requirements of the Clients.
4. To forward the Client requirement detail to the project manager.
5. To Followup with the client's Revisions or Queries related to designs till the final acceptance of the designs by the clients
Thanks and Regards

I think you born with good luck...Dont think more on this, just accept it and start work on this. Thru this work u will learn hr and specially compliance process as well production matters and issues related to it. Moreover it will be plus point for you to get change like this. Very few people in this ind, who get opportunity like u.It is not easy to get information from deference dept to fill clients form but i hope u maintain good relation wit them so they will provide information to fill form.
The responsibility which mgmt decide to give u is little bit tough in starting days but not impossible. U can do it. Once you familiar with this, you will fully enjoy ur work and you will get good opportunity in future.
Other company will keen to hire you after exp in this after 2 to 3 yrs.
All the best

Hi Priyanka,

Being only 1 year in HR, I understand it is a bit challenging to accept this responsibility.

But with guidance from your seniors, industry peers and from this forum members, I think you can do it.

Client management will make you mature and provide knowledge on multiple dimensions including, (I) customer relationship, (ii) expectation management, (iii) product knowledge, (iv) market behavior, (v) HR interfaces & touch points both internal & external organizations and many more.

My strong suggestion is that never allow to build stress within yourself. Upfront, discuss with seniors and competent people and understand the root causes of any problem and difficulties, before it becomes a bottleneck.

Sharing a link for your use. Many such materials are available on the web.

6 Tips to Managing Client Expectations | Inc.com

Feel free to contact me at Linked In http://www.linkedin.com/profile/view...ve_tab_profile

Regards

Nimai Majumdar

Hello
Nimai Majumdar
First of all thank you soooo much for your valuable Suggestion. :-) :-)
Surely it guided me and the Link provided by you is very much helpful for me in accepting new challenges of my profession.....
Expecting your valuable guidance in future also...
Thank you
Regards
Priyanka

I agree with Nimai Majumdar, U should maintain good relation professionally with seniors to get information from them.
Also, one thing keep in mind that whatever you information ask from some one, just put mail. Never communicate with anybody verbally,Always communicate thru mail or on paper to keep ur side safe. This is basic funda of Corporate world.


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