Dinesh Divekar
Business Mentor, Consultant And Trainer
Strategic Business Management Includes Revenue
Training Operations - Csr
Sunita Meena
Hr Professional
Iso Certification Provider
Cite Contribution
Community Manager
Bhardwaj Ramesh
Consultant & G.m.
Intergrated Management Systems And Process
Assistant Manager H.r
+4 Others

Dear All, On day after tomorrow we have ISO audit for HR-Department so please guide me on the same why because i am not aware of anything on the same.
26th March 2013 From India, Hyderabad
Dear Mr. Ashok,

The ISO process is basically the certification provided but with different levels ISO 9001:2008, 14001:2004 (Environmental Management System), 18001:2007 (OHSAS - Occupational Health & Safety Assesment Series), The quality parameters should match the organization that work.

ISO 9001:2008 - This involves the Resource Management and the Training needs applicable only to the HR Dept.

-- Resource Management - Manpower palnning, recruitment & Selection

-- Training involves - Training need identification, Training Planning, Training Agenda, Training circular, Conducting of Training, Feedback on training, Evaluation of training, Skill updation.

Please arrange to keep documents related to HR audit as follows -

- Employee files with documents

- Training Calander

- Training need identification

- Training Reports

- Training Evaluation Reports

- Attendance Registers

- Canteen Records

- Complaince to legal formalities

- Contract Agreements

- Compentency Matrix

still a few more constrained to HR record keeping.

Refer to the ISO audit books and the information pertained to the rest will be readily available to your purpose.
26th March 2013 From India, Visakhapatnam
Dear Ashok,
Ms Sharmila Das has gived the detailed points to be taken care.
In addition read and understand all the SOP's (Standard Operating Procedures) as applicalce to your department.
Also make sure that all employees know the Company policy and concerned departmental employees about the department objectives.
House-keeping should be better as it gives the first impression of the organisation.
With Best Wishes
26th March 2013 From India, New Delhi
Dear Ramesh, This SOP is different and ISO audit is also different.
26th March 2013 From India, Hyderabad
Dear Ashok ,
Kindly focus on some key things when ever it comes to H.R audit
Updated Training Records ,SOP
Pest control records ,SOP
Recruitment &induction SOP
All statutory compliances updated means all license available applicable in your industry
If you have the above documents you can face any audit without any problem.
Sandeep Thakur
26th March 2013 From India, Delhi
Dear Ashok,
ISO audit shall be done for all the processes to know and understand the compliances and confirmities. . Input....................Media/Value addition..................Output. No process is complete without output. We can not get output without any input and value addition.
For the processes you would have the detailed procedures to follow which are described in the SOP's.
With Best regards
26th March 2013 From India, New Delhi
Footnote: ISO Certification is valid upto 3 years. During these three years Auditors visit on and off to recheck the continual improvement of the company. Whilst inspection by the Auditors if they find any dearth in the documents they would provide a "Non-confirmity" report, which closes in 90 days and one has to provide the accurate data on time if it is Minor before it goes Major.
26th March 2013 From India, Visakhapatnam
Dear Mr. Ashok,
Please check with your Management's Representative(MR) the key responsible mandate for ISO DOCUMENTATION & all other related process. He will give you the checklist applicable for HR DEPARTMENT. Please crosscheck respective records as per the points stated in the checklist.
For sure, there must be ISO MANUAL for your organisation. Kindly go through it and update yourself. Incase if you are new, seek help from your superior.
Request MR to train you in ISO DOCUMENT PROCESS applicable for your department.
With profound regards

26th March 2013 From India, Chennai
Dear Ashok,
Please consider blogging your experience through this audit. Feel free to share for the benefit of those who are yet to and those who missed out on the lessons you learnt.
Thanks in advance.
27th March 2013 From India, Mumbai

ISO in simple language is - You establish processes as what you do or want to do. This comes as procedures, SOP's / work instructions, Formats to enter data and maintain records.

Therefore first of all go through all those procedures and records you are suppose to maintain and check whether you have the same to demonstsrte during the audit. If you are doing as is required by the system stay cool and enjoy the audit. audit is nothing but how well you demonstarte the auditor to comply with the requirements. Keep all records in place so that you can quiclky show them when asked.

Some of the key araes they will look for other than what members have already contributed:

Applicable legal requirement - copies to be in place and internal communication records

Inspections, Notices, Circulars, etc from relavant authorities and action plan or compliance

Policies - Corporate policy, HR policy, etc - record, understanding and display

Departmental objectives / KPI's, deliverables, their action plan, etc

Recruitment, induction, training, competency, appraisal records

Emplyee welfare

Overall departmental documentation and records.


27th March 2013 From United Arab Emirates, Dubai
Better consult your MR. He is the right person to guide you on this
It is also important that any new joinees get to know the operations of the dept that they join before commencing work. In this respect, your Boss in the HR dept has to take the lead
27th March 2013 From India, Bangalore
First of all you and you shall master the manual and procedures.Your staff should be aware of the policy and basic procedures related to HR matters in your manual.Keep all records under the manual ready.All the identified training shall be done within the resources.Other than those posted by other contributors maintain the records to show effective evaluation of training and other HR systems.
27th March 2013 From India, Thiruvananthapuram
Dear Ashok,

ISO is nothing but making you discover yourself based on your own sincerity in maintaining your manuals, records, procedures etc and keep them attuned always. As you know ISO certification is not awarded department wise. An industry fulfilling the requisite standards and compliance is awarded ISO certification. And periodically all departments are audited by the Agency who awards the certification to check whether the parameters are intact or not, especially when renewals are due. And stipulations would vary from industry/estt. to estt. You have not mentioned anything about your industry. So specifics could not be suggested. However considering your urgency here are some suggestions and notes to help you to have some understanding about the subject matter. You may also go thro' the following links/posts discussed in citeHR earlier which may or may not be relevant.



The attached notes will help you to prepare yourself in the interim.

All the best.

28th March 2013 From India, Bangalore

Attached Files
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File Type: doc HR- ISO CERTIFICATEION.doc (71.5 KB, 1199 views)
File Type: docx All the HR documents and forms you need.docx (13.8 KB, 1332 views)

Hello Mr. Ashok,
Please find the master file for ISO Documentation and contact the management Representative for ISO of your company, please go through with your master file of ISO and make the necessary documentation for the same. If possible convey the message to your management to hire one ISO Consultant for the same so they can help you out.
Thanking you,
28th March 2013 From India, Pune
Dear Ashok,
The replies are very good, but first understand wat the standard demands. For HR so many records and documentation is not required. For organization comfort making so much documentation. for HR only 6.2.2 Competence, Training and Awareness clause is applicable . U need only 2 records Competence Records of ur employees and Evaluation of Training records, these 2 records to be controlled as per control of documents procedure of ur organization.
Standard not demanding any documented procedure for HR activities. Please read the standard and understand it.
Auditors conduct the audit on the basis of standard requirements only. If they go beyond the standard u can challenge them.
30th March 2013 From India, Hyderabad
Dear Ashok,
By now the ISO audit must have been over. As (Cite Contribution) has said, please share your experience. It will be in the interest of the other members.
Dinesh V Divekar
Dear Ashok,
Please consider blogging your experience through this audit. Feel free to share for the benefit of those who are yet to and those who missed out on the lessons you learnt.
Thanks in advance.
30th March 2013 From India, Bangalore
Dear Ashok, If you are interested you could call me at 9886697596 Mahesh
5th April 2013 From India, Bangalore
Safety Aspects are also important aspects of ISO for HR department.
5th April 2013 From India, Indore
If the new joinees are not aquainted with the new technologies and ISO its the duty of the HR department to arrange their trainning on the subject.
5th April 2013 From India, Indore
ISO27001 information security management is the international best practice standard for information security. ISO 27001:2005, the current version of the standard, provides a set of standardised requirements for an information security management system (ISMS). ISO 27001 certification is suitable for any organisation, large or small and in any sector. The standard is especially suitable where the protection of information is critical, such as in the banking, financial, health, public and IT sectors. The standard is also very applicable for organisations which manage high volumes of data, or information on behalf of other organisations such as datacentres and IT out sourcing companies.
24th June 2013 From India, Mumbai
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