The core reason was to understand where the teams stood , as there were too many outages in production due to high attrition.
There were 2-3 members in each time who worked for more than 2 years. Rest of the members were serving since last 6 months.
We listed all the skills required to deliver the jobs , as on date.
There were five levels identified in terms of complexity to learn and deliver.
Thereafter we graded each team member on these skills.
The employees working for the last 2 years , were trained and could deliver all of them
Thereafter, we sorted the skills that were easiest to train and had the least impact from the human errors.
An on-the-job training plan was chalked out, where talent with higher skill-levels would train the preceding one.
The talent with the highest learning curve were the first ones to learn them
Once they cleared the QC/QA tests, they started delivering .
Trust this helps. Looking forward to hear from you.
27th February 2013 From India, Mumbai