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Maybe this is a good time to remind members that when you deal with external providers of any service such as training, you must maintain a constant dialogue with the provider.
Do not leave things to chance. Touch base regularly with the company to ensure all is on track and if there are any problems, they can be dealt with immediately.
It is possible that things can happen at the last moment, but a reputable company will usually have procedures in place to deal with those situations.
As others have pointed out, you must do your due diligence early and ensure the company you are dealing with is sound and reputable. It comes down to asking the right questions at the very beginning of your research. If your initial gut feeling says something is not right, walk away.

From Australia, Melbourne
I am in agreement with Mr. Dinesh's observation. The market is full of self proclaimed professional trainers with little or no experience. Training ideally should be an enabler of learning and in the best interest of your organization, it would be desirable to have some reference verification prior to finalising the vendors. Hope you had undertaken this due diligence process.
From India, Mumbai
HI Jyotsna
What happened was very unfortunate. Seniors have provided very good suggestion for next experience.
However please donít be offended with my feedback.
From your post I can guess that, you are a part of academic industry and was responsible to arrange a training. Your language is casual and incomplete. A humble suggestion for your personal benefit. Please reflect professionalism in your writing. This is not a sms platform nor facebook. There is ample space and no character restriction. So you have the choice of drafting a well thought query. In my opinion I donít find such informal, haphazard incomplete slang English as professional approach.

From Kuwait, Salmiya
Dear Jyotsna,

I understand your being very upset at some "Trainers XXXXX" who stood you up for a workshop.

You have not mentioned the reasons as to why the "Trainers XXXXX' called off the program at the last moment.

Were the terms of contract in place?

Were there any terms kept pending for finalisation till the last moment?

If a trainer who has been scheduled for a program takes ill at the last moment it's very difficult for any training company or freelance training provider to take remedial steps. Taking remedial steps would also depend on the geographical location of the client. I am sure that Mr. Divekar will agree with me on this point.

Your incomplete information has led people to use a wide brush to pull down training agents and training companies once again. I have yet to understand the terms "Training Agents" and "Training Vendors".

Every training company has a sales team which procures the business for the company, are they being dubbed as "training agents"? Every training company or freelancer knows the importance of maintaining professional decorum and ethics besides the expertise in the subject. Their repeat business totally depends on this.

Prasad

From India, Mumbai
There are many people who believe that training is an easy job. They think that even attending a couple of training programmes make them trainer. This is one of the reason that standards in training are falling down. There is so much work done extensively in Training that we should really be brainstorming, but alas we are limited to simple data and techniques.
Dinesh has given a overall perspective of the problem Jyotsna has faced.
I also agree with Ajay that rather than generalizing, we can come up with valid data, as Jyotsna mentioned she got the data from here, so I think as HR professionals, we need to maintain our values.
regards
Anuradha
MINDSHARE HR Consultancy Private Limited

From India, Delhi
Dear Jotsana,

Its simple from the trend and is only because it works fine.

I do not intend to comment on anyone's point of view. Its only my personal opinion.

Companies looking to impart training due to reasons could be many, hire trainers directly without a due diligence and hence face issues which could be avoided in the first place if the channel was right.

We buy homes, the most important thing in life mostly with an assistance from a Realtor, as we trust their judgment and feel safe that we will have someone to walk to if comes an issue.

Why do we not by a shirt from an individual but only a company, because the company offers and promises quality and money return policy.

We would always 100% feel safer to buy a brand new car from a company than of a car with the same price tag from an individual. Its only because we will have company to look up to if something goes wrong, thats a fact. The ultimate fact that no individual spends the kind of Money Companies do in keeping up with the pace in business.

Why not do the same in training? As a Training firm would have multiple options to assist company at any given time than of an individual.

They would assist you in multiple ways possible and take ownership.

Not that individuals do not want to or are unprofessional but only because a Firm definitely has a Contingency plan for the last minute mishap.

Firms have segregated data and are aware of the complication and always are ready with a back up plan.

For example: If a Trainer falls sick or is unavailable in the last moment, they can afford to apologies and walk away, if he might not know anyone else capable for the job OR might give u a reference of someone who only might do the job, in both scenario without taking the responsibility of having the work done.

However, a training firm will most definitely provide you with a replacement as it takes the responsibility to have the work done, and with superlative quality.

I would never buy a house myself as i might not be in a position to do a reference check and would trust a Realtor on that, keeps me safe, saves me time, though i got to pay a little extra for that.

From India, Delhi
Dear Jyotsna Sharma
I second to all those members who had outspoken ethically.
You know very well that "ALL FIVE FINGERS ARE NOT THE SAME"
Who gave you right to call xyz trainers as "UNPROFESSIONAL PEOPLE" without giving adequate/specific/relevant information. No one knows the commercial terms between you and xyz trainers. If you had done you homework, i am sure you wouldn't have experienced such situation
Before you point out your fingers towards others, try to realize by evaluating yourself as "how true professional you are in your domain". Remember, blaming or complaining about others is a EASY JOB.
Share more information to prove them guilty else withdraw your thread.
With profound regards

From India, Chennai
Dear Mr. Nagpal,

I second to Mr. Dinesh as i am a contributing member and had addressed many issues(threads) posted in this forum.

I haven't seen trainers sharing their knowledge or responding to those queries posted in this forum. Its not that easy for anyone to become a TRAINER without having relevant INDUSTRY EXPERIENCE. By just attending TRAINING PROGRAMMES, one cannot project him/herself as a TRAINER unless he had served an organisation,offered his services or better solution to the problem faced by the management or any employee irrespective of his position in the hierarchy while analyzing the organisation culture, standards and lot more.

I do agree with Mr. Dinesh that, many training companies and agents are just in the process of collecting List of TRAINERS and modules they can deliver as they are promoting various programmes without the knowledge of trainers. Training companies and agents are mere MEDIATORS and very few training companies are managed by TRAINERS itself.

Marketing strategies alone cannot solve the problems/issues faced by various organisations. I am aware of the information to be presented for catering xyz requirements when any organisation calls for training their staff rather just delivering something which is of NO USE. How many training companies and agents has got access to the trainers information presented in various training programmes? Only those who are PASSIONATE and PROFESSIONALS had access to such information only when they interact with trainers in various forums like citehr, linkedin and many more..

I am very straight forward while submitting my comments because i believe in speaking FACTS/TRUTH and TRUTH is always BITTER.

With profound regards


From India, Chennai
Dear Madam,
Good evening!
Please write directly to us the Type of workshop which you wanted to get organised, Name of university, Objective, Terms & Focus... will see How Best It can be managed Now.
It is better to workout a solution NOW!
Cheers & Best Wishes,
Rajesh Satyal
9810210690

From India
Madam , Kindly do not use SMS language on this forum of highly respected and professinal personalities. Regards , Aspirations
From India, Bangalore

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