Hr Head With Pmi
Senior Hr Executive

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Hi everyone,
I have been given the task of handeling employee queries (Employee Relations).
I need a form or format were I could track these problems and queries so that all the solutions to these queries could also be documented.
I'm not very sure if any one implements such kind of a process or system, but if any of you guys have such a format, Plz send it accross A.S.A.P.

From India
Its me Again.
I have attached a format that I have drafted.
I'm looking at a format that is better that the one I have and would like to see If any one has a process that tracks and records employee greavences and their solutions.
Hope some of you can share the process you all use for the same.

From India

Attached Files
File Type: xls employee_issues_traker_865.xls (22.0 KB, 1164 views)
File Type: xls employee_issues_traker_993.xls (22.0 KB, 481 views)
File Type: xls employee_issues_traker_993.xls (22.0 KB, 308 views)

tracking and recording any process info has advantages on how to measure productivity for that process eg what is the cycle time and direct/ indirect costs involved if an employee wishes to apply for a loan from PF or change in contact details etc.
cycle time, bottlenecks, redundant information flows, whether activity is value added/enabling or simly non value addition etc etc all help in palnning improvements later.

From India, Delhi
Surya, Thanks for the suggestion. I find it a little difficult to understand few of the mentioned concept you have posted.
Plz mail me a format if you have one so that understand it better.
Warm Regards,

From India
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