Dear All, Please share your views on KRA,KPA & KPI.......
From India, Mumbai
KRA stands for Key Result Areas- where in outcomes/results of an individual or an organization is supposed to be assessed for the performance.

Value of KRAs.

Identifying KRAs helps individuals: · Clarify their roles · Align their roles to the organisation’s business or strategic plan · Focus on results rather than activities · Communicate their role’s purposes to others · Set goals and objectives · Prioritize their activities, and therefore improve their time/work management · Make value-added decisions

Description of KRAs

Key result areas (KRAs) capture about 80% of the department's work role. The remainder of the role is usually devoted to areas of shared responsibility (e.g., helping team members, participating in activities for the good of the organisation).



When the key results area is large,
it is broken into manageable areas for managing/ evaluation.

these sub-sections of KRAs are called KPA





To manage each KRA/ KPAs, a set of KPI are set .

KRA and hence KPI is attributed to the department /INDIVIDUAL which
can have effect on the business results and is
self measured where applicable.

From United States, Fremont
Greeting of the day,..
KRA are the key result area, these are the area where an individual suppose to perform during his services.
ex- An HR guy has have KRA - recruitment, souceing the resumes, training and development, payroll management
KPI- key performance indicators, this the evaluation of KRA whether that HR person was able to perform in his areas or how he performe in there areas.
Sandeep Bist

From India, Delhi
I would like to add one point that KPI (Key performance Indicator) is time bound i.e. time frame is defined within which job is supposed to be completed
From India, Mumbai
There is a ton of stuff here on Cite about this. Just use the Research Box at the top of the page. Search FIRST Ask SECOND
From Australia, Melbourne
SLA means "Service Level Agreement".
Usually when a HR people deal with any Insurance matter (mediclaim, etc.) , this word can be used. SLA gives information like what kind of services will be provided by the Insurance Company in a particular situation, other terms, etc.
Subrata Sarkar

From India, Calcutta
SLA stands for service level agreement, this is a defined time frame within which a service/process is to be complete.
e.g if in an Organization,HR has set its SLA of 2 days for pay roll related queries on HR Help Desk, concerned person in HR is supposed to answer the query within 2 days.
Munna Giri
Executive HR

From United States, Fremont
Hi All, Just go through the attached word file. It’s very simple to Understand the basics of KRA & KPI.
From India, Pune

Attached Files
File Type: doc KRA & KPI.doc (26.0 KB, 1901 views)

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