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Dear all I am sharing a case study with all of you. Request you to give your valuable opinions.

Whose fault is it?



Raman an employee in a company was attending field duty as the other departmental head asked him to on temporary basis. After attending the work for two days he was thanked by the concerned departmental head for his work and said if required in future we will call you again. After updating the matters Raman resumed to his regular duties in his department. Raman has few family responsibilities due to which he was unable to concentrate more on field so his department was changed and was posted in-house in the past. One night suddenly at 11.30 PM he receives a message that he has to attend field duty again next day morning. On the other hand Raman’s family member was not well he was busy in the hospital and left his mobile at home. After returning home at midnight as he was totally tired he slept and got up late in the morning. In the morning when he checked his mobile he was surprised to see that message and thinks that it was already late as the place he should reach is in the outskirts of the city and all the way till he reaches that place there will be heavy traffic. In that confusion and chaos he replies that message typing “Sorry Sir”. The head of the other department assigns that work to some other official.



Later on Raman reaches the office in a confused state while he was worried about the family members health. In the meanwhile weekend arrives and the things will be back to normal at Raman’s house as the family member's health recovers.

On Monday the senior management team calls him bang and bash him left right center for sending an unprofessional message to the superior of other department and warn him from doing so in future. Raman was not given a chance for explaining the things.



Raman a loyal and sincere employee working in that organisation for the past two and half years is disappointed and dejected.

From India, Hyderabad
If verbal communication is not accepted then:
1. Meet the HR executive and relate the episode
2. GIve a written clarification of the same with good proves of your innocence if required by doctor's certificate of your family member who needed nursing
3. Resign if the job gives ou so much stress

From India, Mumbai
I feel there is no one's fault bcz if i had on the same place of boss, i would have reacted same.
Here comes the role of HR, as rightly explained by first reply. HR should take care of this issue and prepare all necessary doucments to support him, if he is genuine.

From India, Pune
This is a perfect case study of communication gap .... One should be precise yet informative while sending text messages ... Raman should have called his supervisor and explained the situation ... this would not have resulted in so much chaos.
Regards,
Kavita

From India, Calcutta
Text Messages or SMS are not a formal way of communication, though Raman can't confront a senior, he should have called the person concerned immediately and informed him the same.
Moreover, Raman needs to be assertive and should tell his departmental head if he is will to take extra initiative of working with some other department.
P.S. - Shit Happens!!! :p

From India, Delhi
as per my concern Raman's boss should listen Raman's problem because he was loyal and sincere as well as, even he spend two and half year in this company,so I think Raman's boss fault is here because a boss is like a leader of an organization and as a leader he must be people oriented person,and as a people oriented person understand the others person emotion.
From India, Delhi
eyelin this was a real communication gap as it has been said earlier ,but informing the immediate boss is the minimum responsibility one can do
From India, Calcutta
I feel that communication gap between boss and employeee.... the employee should also clearly explain the current position in the message....
From India, Hyderabad
This is the case of Unprofesssionalism shown by both parties.
Raman can call instead of giving message or he should write the message clearly.
On the other hand, his boss must enquire him first about the situation and indecent reply before taking the matter to Senior management.
At present scenario all managers at manufacturing or shop floor must practice few techniques of HR to solve small problems there itself before handing over to HR.
The department head must learn management tactics and the employee Raman must improve on his presentation skills.

From Kuwait, Kuwait
Hello!

1Apart from the heirarchy etc one should keep in mind that he was returned by the other Department to his parent department and therefore, the other department head or some one should have again requisitioned his services through his regular department boss.

2.11 PM in the night is an unearthly hour and that's not the way of sending a message/communication by any one about the next day's field work.That too when it is not his regular work.

3.When he failed to reach the Work spot in time, the other boss or some one from his section should have called Raman as to what is his position and if he is likely to come or not.

4.The HR department if thinks that he made a mistake, should caall for an explanation and find out as to ther reasons and

intent behind such a lapse(?) on Raman's part. On finding the truth should treat the whole issue as a trivia.

This will go a long way in instilling confidence in the staff about the support of HR dept for such predicaments which are not in the control of the parties concerned.

From India, Hyderabad

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