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Hi, Anyone can guide me on retention tools. M currently assign with Insurance sector and wants to do something related to retention or low attrition. Thanks Pooja
Dear Pooja,
Do use the search tool which is provided in this community because there are loads of information on to the same topic. Again if still with some specific doubts then feel free to post a query...

Hi mahesh,
Thxs for reply. i did the same but not able to find something which can help me. I actually want to identify potential attrition cases and prioritize retention efforts. Can you help to design something which help not only to retain but also to identify the attrition probables.

Hi Pooja
As we all know that insurance is a very volatile market. Before designing anything you need to identify various reasons for attrition then only you can come out with a plan which can move further.
For your understnading please note attrition can happen due to:
Lack of training
Improper man to man handling
CTC offered... etc, etc
You need to findout with a proper feedback that which reasin is the most dominant amongst all and then start building a plan for the same.


What is Retention?
Retention is the process of ensuring that your members or volunteers remain active
with your organization. Retention is not a particularly formal process. Instead, it
focuses on maintaining a welcome environment, member morale, and
organizational progress.
Why is Retention Important?
Retention is important for a variety of reasons, which includes having:
* A happy organizational community
* A pool of members who you can count on to help when needed
* A pool of members who could potentially be future leaders
* A strong indicator of organizational success
Retention Basics
Levels of Activeness
It is important to acknowledge that members can be active with your organization at a variety of levels.
Some members like to help with planning programs, some like to attend programs, and some just like to
be on the listserv. Regardless of their level of activeness, though, retention is critical.
Keys to Strong Retention
* Involvement: Get your members involved with program planning and implementation. Invite them to
help with as many aspects of your organization and programming as possible. Remember students
generally dislike just sitting at meetings and hearing others speak. Offer them things that are active.
* Ownership: Let your members participate in decision making, or at least give them opportunities to
openly voice their needs, interests, and opinions. In addition to decision making, ownership also includes
getting them involved (see above).
* Benefits: Offer benefits or incentives for your members to be active in your organization. Benefits can
be tangible, intangible, or both. Important benefits include sense of belonging and community.
Retention Strategies
Having simple conversations with members can go a long way in terms of creating a welcome
environment and ensuring that members feel comfortable in the organization. Conversations don't
necessarily have to deal with organizational business or issues. Small-talk and chit-chat are just as good.
People can generally lose interest in an organization if they don't know what the organization is doing or
what it has planned. Constant updates, whether through emails, newsletters, websites, or meetings, are
key to maintaining a base-level of interest.
- General meetings:
General meetings are popular ways to disseminate information and update members. However, the
drawback with general meetings is that it is a passive activity. In other words, members merely sit and
listen to the leadership speak. Although such meetings are good to have once or twice at the beginning of
the year, meetings during the rest of the year should focus on getting members involved in some activity.

Thanks to all, with your brilliant suggestion i have finally on worked RAG (Red, Amber, Green) analysis which link to identify the probable attrition Thanks Pooja
Hi, Ya sure, PFA the rag anaylsis

Attached Files
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File Type: ppt RAG - Implementation Guide.ppt (149.0 KB, 1227 views)

Hey Pooja,
Really thanks yaar... the PPT was very much informative and I customized according to my center... Infact i got stuck by not knowing wat to do when my DGM HR asked me about RAG awareness PPT. Your PPT slide was the base for my RAG awareness module.
Thanks again!!
Arvind King

hi Pooja.. do we have RAG efficacy.. how to calculate? how to calculate the same in terms of identifing the same.
Hi Pooja, Can you share the RAG - Implementation Guide ppt once again as the attachment shared previously is not opening. Appreciate your help! Thanks Firoze Akhtar
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