Hi,
I have a question regarding the BPO culture. I would like to know if all BPO call centers have the culture of using abusive language on the floor. Is this the way call centers operate? Those working in HR in BPOs can help me with my question.
Thank you.
With regards,
Kritz
From India, Madras
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I have a question regarding the BPO culture. I would like to know if all BPO call centers have the culture of using abusive language on the floor. Is this the way call centers operate? Those working in HR in BPOs can help me with my question.
Thank you.
With regards,
Kritz
From India, Madras
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your totally wrong whatever ur name is. using abusive language is prohibited.agents are trained to speak to customers nicely.anyone founding violating is been terminated..
From India, Aurangabad
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2From India, Aurangabad
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Hi,
I have worked in a call center for a few months, but I never found anyone using abusive language on the floor. There is just one profession wherein abusive language is used, i.e., sales. Apart from that, I think if something like this is happening to you, you must discuss this with your TL or manager.
From India
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I have worked in a call center for a few months, but I never found anyone using abusive language on the floor. There is just one profession wherein abusive language is used, i.e., sales. Apart from that, I think if something like this is happening to you, you must discuss this with your TL or manager.
From India
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Certainly not people are well informed about the work environment and rules to maintain in the office . any one found playing with the basic guideline of the company will be asked question?
From India, Delhi
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From India, Delhi
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Thank you, Raveesh, for your response! I would like to let you know that my name is not "whatever"; it's Kritz. I hope you understand that. My question does not pertain to customers at all. I understand that call center representatives are well-trained in customer skills and phone etiquette. My question pertains to the language representatives use on the floor, not on the phone.
Sheeba/Raja, I have also come across some call centers that are against the usage of profanity. Currently, where I am working, I have encountered people using profanity, and I am tired of complaining. I have witnessed representatives, Team Leaders, and some managers using profanity, and sometimes the explanations they give are quite amusing. They tell me, "Chilax yar - it's just for fun," and claim it's nothing serious. Hence, I wanted to check with the BPO HR on what the next steps could be. I have already brought this up to the VP himself. He attempted to control and monitor the language of representatives on the floor for a while, during which people behaved well as long as he was around, only to revert to their previous language habits once he left.
Do you have any suggestions on how to ensure that representatives refrain from using abusive language?
From India, Madras
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Sheeba/Raja, I have also come across some call centers that are against the usage of profanity. Currently, where I am working, I have encountered people using profanity, and I am tired of complaining. I have witnessed representatives, Team Leaders, and some managers using profanity, and sometimes the explanations they give are quite amusing. They tell me, "Chilax yar - it's just for fun," and claim it's nothing serious. Hence, I wanted to check with the BPO HR on what the next steps could be. I have already brought this up to the VP himself. He attempted to control and monitor the language of representatives on the floor for a while, during which people behaved well as long as he was around, only to revert to their previous language habits once he left.
Do you have any suggestions on how to ensure that representatives refrain from using abusive language?
From India, Madras
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