Hi Friends,
Sharing a PPT on Customer Service with you guys. Thought this will help you in building good CS training program for your organisation. If you like it, kindly add replies and give feedback so as to improve my further PPTs.
4th December 2006 From India, Mumbai

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File Type: ppt day2_customerservice_new_199.ppt (106.0 KB, 25184 views)

Anil Kaushik
Chief Editor,businessmanager
Training & Development
Learning & Teaching Fellow (retired)
Training Manager - Retail
Training, Operations, Risk Assessment, Whs
Corporate Trainer
Provide Consultancy And Training On Softskills,
Lisa Isaac
Principal Consultant
Influencing People
Voice & Accent
KS Rao
Soft Skills Training
Hr Consultant
Training Development
Shanti Rekha
+3 Others

Hi Himanshu,
Have just downloaded the presentation. Have'nt gone trough it in detail but it appears to be pretty comprehensive at first glance. Lets see if I can add any value. With your permission may I add to your presentation if I find something with me and upload the same?
4th December 2006 From India, New Delhi
Hey Ajay,
All yours.. nice to see that people are really professional and courteous enough to ask permission. You can add and update it.. it's a kind a share which should grow with each download.
5th December 2006 From India, Mumbai
hi, thanx a lot for the PPT. It’s good though there is always scope for improvment. thanx for sharing. regarads DK
5th December 2006 From India, Mangaluru
Downloaded ur ppt., very comprehensive..and good stuff.
wud u mind if i do end up using it for some very basic level training workshops ?? also, mite end up adding some stuff to it, and with ur permission may i upload d same,here for ur perusal ??
5th December 2006 From India, Mumbai
Hi Himanshu, To let you know that I have not yet downloaded the ppt. of course ill do it right away, but first will say thanx to you for posting it. Reason- Your message Regards, Pooja
5th December 2006 From India, Delhi
Hi Himanshu:
Thanks for sharing this with us. A good presentation on customer service. One suggestion I have - May be you can add a tips to handle difficult customers and at the same time they understand what the other side is intending to say, without spoiling the relation.
Thank you very much.
5th December 2006 From United States, Sylmar
Hey Richa, The presentation is shared for the above mentioned purpose only.. i.e. for you guys to use it customize it and add to it at your will.. Thanks for asking anyways Rgds Himanshu
6th December 2006 From India, Mumbai
Hi Himanshu,
I really appreciate your content especially customer turnover statistics, but if you could add some pictures which is relevant to your content may hold a big impact to your PPT.
Human Resource
6th December 2006 From India
Dear Friends,
I acknowledge the comments and appreciation by all of you.
Thank you very much.. your comments and appreciation have really motivated me a lot and I will keep up the good work going.. I have rolled the ball not it's all of us job to keep it rolling and not to let it stop...
So to add to the kinetic energy of the ball I have posted another PPT on email etiquettes as a share.. also let me know how did you find that one..
(the ppt is by the new post named PPT - Email Etiquettes in the Training Forum)
6th December 2006 From India, Mumbai

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