Dear Seniors,
I work for a small-sized company with a significant number of telecallers. We are looking to organize a training session for the entire group, but I am unsure about the content for this training. Can anybody assist me with this?
Regards,
Sachin.
From India, Mumbai
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I work for a small-sized company with a significant number of telecallers. We are looking to organize a training session for the entire group, but I am unsure about the content for this training. Can anybody assist me with this?
Regards,
Sachin.
From India, Mumbai
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Dear Sachin,
A training program tailored to your needs should include the following:
- Telephone Etiquette
- Communication Skills
- Customer Service
- Voice & Accent
- Negotiation Skills
Depending on the audience and desired learning outcomes, adjustments can be made to ensure a successful program.
Attached is a brief profile to provide you with a better understanding of my work. Further details can be provided upon request.
To provide some context - I am a Behavioral & Soft Skills Consultant. My objective is to ensure that employees excel not only in their professional roles but also in their personal lives. I firmly believe that a balance in both areas makes individuals more objective, motivated, and therefore, productive.
I am of the opinion that to align employees with the organization's values and ethos, solutions need not be confined to traditional classroom settings. My approach involves offering diverse solutions to clients, enabling them to enhance internal and external service quality, realign and implement goals, and cultivate a high-performing, innovative, cooperative, and future-oriented culture.
I can provide innovative experiential learning solutions delivered by experts in their respective fields. These solutions are comprehensive and suitable for driving the desired change across functions, demographics, and more.
I would appreciate the opportunity to discuss your requirements further in person for a more detailed understanding.
Warm regards,
--
Rukkini Sen
Behavioral & Soft Skills Facilitator
Ph. No.: (+91) 99209 75550
From India, Mumbai
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A training program tailored to your needs should include the following:
- Telephone Etiquette
- Communication Skills
- Customer Service
- Voice & Accent
- Negotiation Skills
Depending on the audience and desired learning outcomes, adjustments can be made to ensure a successful program.
Attached is a brief profile to provide you with a better understanding of my work. Further details can be provided upon request.
To provide some context - I am a Behavioral & Soft Skills Consultant. My objective is to ensure that employees excel not only in their professional roles but also in their personal lives. I firmly believe that a balance in both areas makes individuals more objective, motivated, and therefore, productive.
I am of the opinion that to align employees with the organization's values and ethos, solutions need not be confined to traditional classroom settings. My approach involves offering diverse solutions to clients, enabling them to enhance internal and external service quality, realign and implement goals, and cultivate a high-performing, innovative, cooperative, and future-oriented culture.
I can provide innovative experiential learning solutions delivered by experts in their respective fields. These solutions are comprehensive and suitable for driving the desired change across functions, demographics, and more.
I would appreciate the opportunity to discuss your requirements further in person for a more detailed understanding.
Warm regards,
--
Rukkini Sen
Behavioral & Soft Skills Facilitator
Ph. No.: (+91) 99209 75550
From India, Mumbai
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Dear Sachin,
Greetings,
The content should include the following things:
- Telephone Etiquette
- Communication Skills
- Customer Service
The emphasis should be on outbound call flow.
Regards,
Anjali Sarah Imah
From India, Bhopal
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12Greetings,
The content should include the following things:
- Telephone Etiquette
- Communication Skills
- Customer Service
The emphasis should be on outbound call flow.
Regards,
Anjali Sarah Imah
From India, Bhopal
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Dear Sachin,
I am unsure whether you are considering conducting the training yourself or if you are looking to outsource the entire activity. In either case, assessing the training needs will be the starting point. There have been some good suggestions regarding which training modules could be relevant and useful.
I represent a training organization called Sequel Consulting, and you can reach out to us for help in planning, organizing, and executing training programs.
Regards,
Sharmila - 09371205002
From India, Mumbai
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I am unsure whether you are considering conducting the training yourself or if you are looking to outsource the entire activity. In either case, assessing the training needs will be the starting point. There have been some good suggestions regarding which training modules could be relevant and useful.
I represent a training organization called Sequel Consulting, and you can reach out to us for help in planning, organizing, and executing training programs.
Regards,
Sharmila - 09371205002
From India, Mumbai
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Dear Ms. Rukkini,
Thank you so much for the bullet points in your reply to my post. I would really like to get associated with you sometime in the future, as I have to do this activity in-house. I really appreciate your prompt reply to the post.
Regards,
Sachin :)
From India, Mumbai
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Thank you so much for the bullet points in your reply to my post. I would really like to get associated with you sometime in the future, as I have to do this activity in-house. I really appreciate your prompt reply to the post.
Regards,
Sachin :)
From India, Mumbai
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Dear Ms. Sharmila,
Thank you so much for the reply. This time, I am planning to conduct the training in-house and hence I am looking for the content part. As rightly mentioned by you, some of the members have really come up with good suggestions.
Thank you once again for the help. :icon1:
Regards,
Sachin.
From India, Mumbai
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Thank you so much for the reply. This time, I am planning to conduct the training in-house and hence I am looking for the content part. As rightly mentioned by you, some of the members have really come up with good suggestions.
Thank you once again for the help. :icon1:
Regards,
Sachin.
From India, Mumbai
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Dear Sachin,
We would be pleased to offer our services to you. Kindly let us know where to contact you so that we may understand your requirements better and send you a proposal in this regard.
Please check the link to know more about us: [www.incrove.com](http://www.incrove.com)
We are currently serving more than 35 valued clients. To see what some of our clients say about the trainings conducted by us, please visit the following links:
- [Grasim Industries Limited](http://incrove.com) (Search On Cite | Search On Google)
- [Bharat Electronics Limited](http://incrove.com) (Search On Cite | Search On Google)
- [Honda Motorcycle & Scooters India Ltd](http://incrove.com) (Search On Cite | Search On Google)
- [Godrej & Boyce Mfg. Co. Ltd](http://incrove.com) (Search On Cite | Search On Google)
The complete list of our clients and their feedback can be viewed at: [Our Clients](http://incrove.com) (Search On Cite | Search On Google)
To know about the various modules available with us, kindly check: [Organisation Profile & Training Modules](http://tqmschool.com) (Search On Cite | Search On Google)
It will be a pleasure for us to work in association with you.
Warm regards,
For in_cr_ove,
Ritu Rawat
riturawat@incrove.com
9810531797
From India, Delhi
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We would be pleased to offer our services to you. Kindly let us know where to contact you so that we may understand your requirements better and send you a proposal in this regard.
Please check the link to know more about us: [www.incrove.com](http://www.incrove.com)
We are currently serving more than 35 valued clients. To see what some of our clients say about the trainings conducted by us, please visit the following links:
- [Grasim Industries Limited](http://incrove.com) (Search On Cite | Search On Google)
- [Bharat Electronics Limited](http://incrove.com) (Search On Cite | Search On Google)
- [Honda Motorcycle & Scooters India Ltd](http://incrove.com) (Search On Cite | Search On Google)
- [Godrej & Boyce Mfg. Co. Ltd](http://incrove.com) (Search On Cite | Search On Google)
The complete list of our clients and their feedback can be viewed at: [Our Clients](http://incrove.com) (Search On Cite | Search On Google)
To know about the various modules available with us, kindly check: [Organisation Profile & Training Modules](http://tqmschool.com) (Search On Cite | Search On Google)
It will be a pleasure for us to work in association with you.
Warm regards,
For in_cr_ove,
Ritu Rawat
riturawat@incrove.com
9810531797
From India, Delhi
Acknowledge(0)Amend(0)
Hi Sachin,
Please include the below-mentioned points in your training:
Day 1 - Introduction & Ice-breaking activities {Here you can give them topics for discussion & debate}
Day 2 - Soft skills & communication skills training {Explain the importance of why soft skills are required}
Day 3 - Product & process training - Train the agents on the product & process in depth.
Day 4 - Objection handling - Train the agents on objections & how to deal with them, also conduct mock calls.
Regards,
Sonal
From India, Mumbai
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Please include the below-mentioned points in your training:
Day 1 - Introduction & Ice-breaking activities {Here you can give them topics for discussion & debate}
Day 2 - Soft skills & communication skills training {Explain the importance of why soft skills are required}
Day 3 - Product & process training - Train the agents on the product & process in depth.
Day 4 - Objection handling - Train the agents on objections & how to deal with them, also conduct mock calls.
Regards,
Sonal
From India, Mumbai
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Dear All,
I have opened a new company and urgently require candidates for the positions of Telecaller (Female) and Marketing Executive (Male). Only candidates from North Delhi/Rohini may apply. Please call me urgently.
Regards,
Sunil Rathode
9811376106
9213181811
From India, Delhi
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I have opened a new company and urgently require candidates for the positions of Telecaller (Female) and Marketing Executive (Male). Only candidates from North Delhi/Rohini may apply. Please call me urgently.
Regards,
Sunil Rathode
9811376106
9213181811
From India, Delhi
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