Dear Seniors,
Mine is a small size company, we have more number of telecallers working in our company. We want to conduct a training session for the entire group. I am not sure about the content for this training. Can anybody help me on this.

From India, Mumbai
Voice & Accent
Ritu Rawat
Soft Skills Trainer
Freelance Recruiter
+2 Others

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Dear Sachin,

A training programme for your requirement should comprise of the following:
  • Telephone Etiquette
  • Communication Skills
  • Customer Service
  • Voice & Accent
  • Negotiation Skills
Depending on the target audience and the learning outcomes you wish to have, more changes should be made to the above to have a successful programme.

Attached here is a brief profile so that you have a better understanding of my work. More details can be provided if asked for.

To give you a brief background - I am a Behavioural & Soft Skills Consultant and my goal is to make sure that employees are high performers, not only in their workspace but in their "lifespace" as well - I do believe that a balance in both makes an individual more objective, inspired and hence, productive.

I also believe that in order to make the employees reflect the brand values and ethos of the organisation, it is not necessary to provide solutions that are restricted to the classroom format.

Thus my approach is to offer a multitude of solutions to my clients which will help them improve internal and external service quality, realign and implement goals and thus create a culture which is high performing, innovative, cooperative and future oriented.

I can also offer you groundbreaking experiential learning solutions provided by the best in their field. These solutions cut across functions, gender, age etc. and are ideal for fostering the change that you want to see.

It would be great if we could speak personally so that we can have a better understanding of each other's requirements.

Warm regards,
Rukkini Sen
Behavioural & Soft Skills Facilitator
Ph. No. : (+91) 99209 75550

From India, Mumbai

Attached Files (Download Requires Membership)
File Type: doc Rukkini Sen (Jan09).doc (58.5 KB, 764 views)

Dear Sachinj,
The should include the following things:
  • Telephone Etiquettes
  • Communication Skills
  • Customer Service
The emphasis should be given on outbound call flow.
Anjali Sarah Imah

From India, Bhopal
Dear Sachin,
Not sure whether you are looking at conducting the training yourself or wish to outsource the entire activity. In either case, assessing the training needs will be a start point. There are already a few good suggestions on which training modules could be relevant and useful.
I represent a training outfit called as Sequel Consulting and you could call on us for any help in planning, organising and executing training programs.
Sharmila - 09371205002

From India, Mumbai
Dear Ms. Rukkini,
Thank you so much for bullet points in your reply to my post. I would really like to get associated with you sometime in future, as I have to do this activity in-house.
Really appretiate your prompt reply for the post.

From India, Mumbai
Dear Ms. Sharmila,
Thank you so much for the reply, this time I am planning to conduct the training in-house and hence I am looking for the content part & as rightly mentioned by you some of the members have really come up with good suggestions.
Thank you once again for the help.:icon1:

From India, Mumbai
ritu rawat

Dear Sachin,

We would be pleased to offer our services to you.
Kindly let us know where to contact you so that we may understand your requirement better and send you a proposal in this regard.

Please check the link to know more about us:

We are currently serving more than 35 valued clients.
To see what some of our clients in the say about trainings conducted by us,please visit the following links:

Grasim Industries Limited <link updated to site home> ( Search On Cite | Search On Google )
Bharat Electronics Limited <link updated to site home> ( Search On Cite | Search On Google )
Honda Motorcycle & Scooters India Ltd <link updated to site home> ( Search On Cite | Search On Google )
Godrej & Boyce Mfg. Co. Ltd <link updated to site home> ( Search On Cite | Search On Google )
Complete list of our clients and their feedback can be viewed at: Our Clients <link updated to site home> ( Search On Cite | Search On Google )

To know about various modules available with us kindly check:
Organisation Profile & Training Modules <link updated to site home> ( Search On Cite | Search On Google )

It will be a pleasure for us to work in association with you
Warm regards,

For in_cr_ove,

Ritu Rawat


From India, Delhi
Sonal Maru
Hi Sachin,
Include below mentioned points in your training
Day1 - Intro & Ice breaking activities {here you can give them topics for discussion & debate}
Day 2- Soft skill & communication skill training {tell them the importance of why soft skills are required}
Day 3 - Product & process Training - Train the agents on product & process in depth.
Day 4 - Objection handling - Train the agents on objections & how to deal with it,also take mock calls.

From India, Mumbai
Dear to all
I have open a new company, I have urgently requirment for the post of Telecaller (Female) and Marketing Executive (Male). Only North delhi/Rohini candidates can apply. pls urgent call to me
Sunil Rathode

From India, Delhi

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