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Industrial relations means the relations between employees and management in an organisation. Look at these questions, and choose the correct answer for each one.
From India, Ahmadabad
1. What is the name of an employees' organisation which represents its members in discussions with
employers about wages and conditions of employment?
(a) a job union (b) an occupation union (c) a vocation union (d) a work union (e) a
trade union
2. What do we call a company which you can only join if you are a member of a particular trade
(a) a limited shop (b) a full shop (c) a closed shop (d) a barred shop (e) a sweat shop
3. Unions sometimes put pressure on management to keep their members in their jobs or employ
more workers, even if the organisation doesn't need them any more. What is the name of this
(a) feather weighting (b) feather fanning (c) feather braining (d) feather bedding
(e) feather dusting

From India, Ahmadabad
4. What is the name of an elected union official who represents employees in day-to-day negotiations
with the management?
(a) a shop steward (b) a store steward (c) a factory steward (c) a workers' steward
(d) a department steward
5. Complete this sentence: Ordinary members of a union or organisation are known as ________
(a) safe and sound (b) rank and file (c) cloak and dagger (d) collar and tie
(e) moan and groan
6. A union may stop workers from doing certain jobs, especially if they are not a member of that
union. This is known as:
(a) restrictive practices (b) recumbent practices (c) reductive practices (c) reactionary
practices (d) reality practices

From India, Ahmadabad
7. Negotiations between employers and workers' representatives over wage increases and conditions
is called:
(a) collective bargaining (b) correctional bargaining (c) connected bargaining
(d) corruptive bargaining (e) collapsing bargaining
8. If workers are unhappy with the way management is treating them, they may work strictly
according to the rules of the company as a protest (with the result that production is slowed down).
What do we call this method of protest?
(a) rule with a rod of iron (b) work-to-rule (c) ruling the roost (d) ruling in favour
(e) work-by-rules
9. Workers sometimes try to achieve their demands by not going to work and claiming that they are ill.
What is the name of this form of protest?
(a) a sickie (b) a sick note (c) a sickout (d) sick leave (e) a sickbag

From India, Ahmadabad
10. When workers are unhappy with the management, they sometimes stop working and leave the
company building as a protest. What is this action called?
(a) a run-out (b) a skip-out (c) a hop-out (d) a jump-out (e) a walk-out
11. In order to make their workers agree to their conditions, the management of a company may
prevent the workers from entering the building. What is this called?
(a) a kickout (b) a pushout (c) a blockout (d) a lockout (e) a knockout
12. When there is a dispute between workers and management, a person who is not concerned with
the dispute might be chosen by both sides to try to settle the dispute. What is this person called?
(a) an arboretum (b) an archbishop (c) an arbitrator (d) an archer (e) an arraignment

From India, Ahmadabad
13. Four of these expressions are correct, and one of them is wrong. Which one is wrong?
(a) to strike (b) to go on strike (c) to be on strike (d) to get on strike (e) to take
strike action
14. What do we call a strike organised suddenly by the workers without the approval of the main union
(a) a wilddog strike (b) a wildpig strike (c) a wildfire strike (d) a wildflower strike
(e) a wildcat strike
15. Workers usually vote before a strike, to decide if a strike should be held. What is this called?
(a) a strike vote (b) a strike ballot (c) a strike election (d) a strike canvass
(e) a strike poll

From India, Ahmadabad
16. What is the name for a worker who is on strike and standing at the entrance of a place of work to
try to persuade other employees not to work?
(a) a wicket (b) a cricket (c) a ticket (d) a picket (e) a ricket
17. What do we call an employee who continues working when a company is on strike?
(a) a blackberry (b) a blackhead (c) a blackbird (d) a blackleg (e) a blacksmith
18. What do we call a strike when all the workers in a country go on strike?
(a) a complete strike (b) a formal strike (c) a general strike (d) a country strike
(e) a home strike

From India, Ahmadabad
1. Many employees experience tension or worry at work as a result of overwork, problems with
managers, etc. What do we call this?
(a) strain (b) struggle (c) strife (d) stress
2. RSI is a pain in the arm or other part of the body felt by somebody who does the same movement
many times as part of their job (for example, when keyboarding). What does RSI stand for?
(a) regular stress incident (b) repeated self intolerance (c) repetitive strain injury
(d) repressive sickness ignorance
3. A lot of office equipment (for example, chairs, keyboards, etc) is designed to be more comfortable
to use and so helps to prevent RSI. What is the adjective we use to describe objects like this?
(a) ergonomic (b) erroneous (c) eponymous (c) equivocal

From India, Ahmadabad
Hi Jai I could answer only few questions...Could you please send answers for all the above questions
From India
4. In some places of work, employees are often ill because of problems in the building itself (for
example, blocked air-conditioning ducts, poor lighting, poor ventilation, etc) . What is the name of
this problem?
(a) ill workplace phenomena (b) sick building syndrome (c) unwell office experience
(d) ailing industrial angst
5. Before a company has to do a dangerous job, it needs to consider how dangerous the job is, and
what precautions it can take. What is this called?
(a) danger analysis (b) risk assessment (c) hazard perception (d) troubleshooting
6. Safety officers inspect some places of work to make sure that they are safe, but in most cases
companies have to make sure that health and safety procedures are being followed in the
workplace. What is this called?
(a) self-control (b) self-satisfaction (c) self-assessment (d) self-regulation

From India, Ahmadabad

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