thressa Started The Discussion:
hi wanted information on how to start a domestic call centre(on a small scale, like 10-15 seater). procedure, technology, licensing, investment, related details thank you thressa
15th December 2006 From India, Pune

We would like to inquire about setting up a call center.
We are currently into Real Estate business by the name of Akriti Developers and want to diversify in different LOB.
We have a basic infrastructure to set up a profit center but would like more information and assistance for the same.
We want to start up a 50 – 100 seated profit center with an inbound Technical/Semi technical support campaign.

Location of the center would be Delhi – Dwarka

Requirements -
Fair estimate of monthly investments and returns
Support in Networking/CTI/ACD setup/Predictive Dialers.
VOIP,CRM,Bandwith,Domain,Intranet Sites
Customizable Internet Sharing for Management, Agents
Software Installations
Infrastructure Development
Designing and Developing the workstations, executive cabins,furnitures,partions,
Identifying and analyzing authentic call center projects
Assistance in project implementation for at least 3 months.
Assistance in Operations
Training the staff
Setting up the management hierarchy and organizational culture
Complete MIS and reporting formats
Client handling and business development
Technical support and training.

We would appreciate your prompt reply on this.

With Warm Regards
Atin Gupta
For Akriti Developers
+91-9971101873
Delhi
20th September 2008 From India, Faridabad

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