groyalg Started The Discussion:
Hi All,

Once again I am back!

Friends, please tell me what are the KRA's (Key Responsibility Areas) of a Team Lead in a particular process irrespective of the functionality of the process. Also, if you provide me any basic (or easy) tips to meet it. :confused:

i may be quite late but kra is key result area or u may also say kpa key performance area. team leader must be having his job descriptions , on the basis of taht u can list his KPA and kpi’s
According to me KRA is Key Responsibility ARea’s and KPA is key performance Area’s.
Here is my two cents: - Productivity & Quality output - Attritions - Team motivation, attitude, general discipline

In general, KRAs of Team Lead are-
1. Increasing Productivity (=Output/Input) of team
2. Improving Quality of team output
3. Talent management (Retaining Talent)
4. Conflict management
5. Improving accuracy of review mechanism
6. Knowledge sharing (Training & Development of team members)

All the best.

Hi All,

Thanks to all who have responded. Well currently in my process I have the following KRA's:

1. Process Productivity Mgmt
2. Process Quality Mgmt
3. People Mgmt
4. Client Mgmt
5. Feedback & Reporting
6. Value Addition

So, I just want to confirm that are these standard KRA's of TL in a company / process??

Can u please provide me the KPI’s for TL voice process in terms of numbers for example Attrition = ? % Monthly and yearly Absenteeism = ? % C SAT = ?% As i got promoted as a TL handling 15 CSE
Dear friends,

After conducting training for the professionals from widely varied companies, I have started providing consulting services to institute Performance Management System (PMS) in the companies. To know more about instituting PMS in the company, you click here to refer my past post.

There is lot of misconception on the concept of KPI and KRA. To remove this misconception, I have uploaded my presentation on Youtube. To refer that video, you may click here.

I handle consulting on PMS. To know more about my services, you may click here.


Dinesh V Divekar
Management & Behavioural Training Consultant
Bangalore - 560094
Mobile: - +91-99001-55394-

Limit of your words is limit of your world


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