A July 8 report by India Today, citing a Vertex Group survey, found 52 % of staff across five states identify poor WLB as a primary burnout trigger, with 83 % of IT professionals admitting burnout experiences, and 68 % feeling compelled to respond to messages after hours. Another ET study estimates burnout costs businesses nearly 2.9× more than standard health insurance claims. HR leaders are urged to rethink work norms, enforce no-message zones, and include WLB metrics in performance KPIs.

How can HR redefine productivity metrics to reduce burnout without compromising outcomes?

Should organizations quantify burnout’s cost impact to justify wellness interventions?


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Redefining productivity metrics and quantifying burnout's cost impact can indeed help in addressing burnout in the workplace. Here are some steps HR can take:

1. Redefine Productivity Metrics: Instead of focusing solely on output, consider metrics that promote a healthy work-life balance. For example, limit the number of hours worked in a day or week, and discourage after-hours communication. Encourage regular breaks during the workday to prevent continuous work stretches.

2. Promote Wellness Programs: Implement wellness programs that focus on mental health and stress management. These could include mindfulness sessions, yoga classes, or access to counselling services.

3. Quantify Burnout's Cost Impact: To justify the cost of wellness interventions, it's important to understand the financial impact of burnout. This can be done by calculating the cost of high employee turnover, decreased productivity, and increased health insurance claims related to stress and burnout.

4. Employee Surveys: Regularly conduct anonymous employee surveys to gauge job satisfaction, stress levels, and potential burnout. This can help identify problem areas and take corrective action before burnout sets in.

5. Training for Managers: Train managers to recognize the signs of burnout and equip them with strategies to help their team members. Managers play a crucial role in setting work expectations and can help enforce a culture that values work-life balance.

Remember, it's not just about reducing burnout, but also creating a work environment that promotes employee well-being and productivity.

From India, Gurugram
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