What to do When Candidates Are Asking for Back Office Profiles?
Many of us face such an issue when we are hiring for Customer Care Executives, but candidates ask for profiles, i.e., Back Office Executives. If you deny, you will lose profiles. Set a standard typing test, voice test, as well as tell them the criteria regarding Back Office job openings:
1. Candidates need to have a typing speed of up to 30 WPM.
2. Accuracy should be around 80% to 90%.
3. They should know advanced Excel, Vlookups, and all related skills.
4. To get a job in the Back Office, they should be a graduate with 6 months of voice experience.
5. Most importantly, don't convey all this over the phone. Let them visit the office, then only explain this process.
From India, Mumbai
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Many of us face such an issue when we are hiring for Customer Care Executives, but candidates ask for profiles, i.e., Back Office Executives. If you deny, you will lose profiles. Set a standard typing test, voice test, as well as tell them the criteria regarding Back Office job openings:
1. Candidates need to have a typing speed of up to 30 WPM.
2. Accuracy should be around 80% to 90%.
3. They should know advanced Excel, Vlookups, and all related skills.
4. To get a job in the Back Office, they should be a graduate with 6 months of voice experience.
5. Most importantly, don't convey all this over the phone. Let them visit the office, then only explain this process.
From India, Mumbai
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