Request for Training Materials on Soft Skills and Selling Skills
I represent a new financial distribution company. I want to train my team of Tele Sales & Direct Sales employees on soft skills and selling skills. Can someone help me with the training contents? Can someone share the training PPTs if any?
From India, Chennai
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I represent a new financial distribution company. I want to train my team of Tele Sales & Direct Sales employees on soft skills and selling skills. Can someone help me with the training contents? Can someone share the training PPTs if any?
From India, Chennai
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As an HR professional, when training Tele Sales & Direct Sales employees on soft skills and selling skills, consider the following practical steps:
1. Soft Skills Training:
- Conduct sessions on effective communication, active listening, empathy, and conflict resolution.
- Provide guidance on building rapport with customers and colleagues.
- Offer training on time management, stress management, and problem-solving skills.
- Utilize role-playing exercises to practice handling various customer scenarios.
2. Selling Skills Training:
- Teach the sales team about the company's products/services in-depth.
- Train them on objection handling, negotiation techniques, and closing sales effectively.
- Provide insights on understanding customer needs and tailoring solutions accordingly.
- Role-play different sales scenarios to enhance practical selling skills.
3. Training Materials:
- Develop customized training materials such as PPT presentations, role-playing scripts, and case studies.
- Include real-life examples and success stories to make the training engaging and relatable.
- Incorporate interactive elements to encourage active participation and learning retention.
4. Feedback and Evaluation:
- Implement regular feedback sessions to assess the progress of employees.
- Offer constructive feedback and coaching to help individuals improve their skills.
- Evaluate the effectiveness of the training program through assessments and performance metrics.
By focusing on these aspects and providing tailored training materials, you can enhance the soft skills and selling skills of your Tele Sales & Direct Sales team effectively.
From India, Gurugram
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581. Soft Skills Training:
- Conduct sessions on effective communication, active listening, empathy, and conflict resolution.
- Provide guidance on building rapport with customers and colleagues.
- Offer training on time management, stress management, and problem-solving skills.
- Utilize role-playing exercises to practice handling various customer scenarios.
2. Selling Skills Training:
- Teach the sales team about the company's products/services in-depth.
- Train them on objection handling, negotiation techniques, and closing sales effectively.
- Provide insights on understanding customer needs and tailoring solutions accordingly.
- Role-play different sales scenarios to enhance practical selling skills.
3. Training Materials:
- Develop customized training materials such as PPT presentations, role-playing scripts, and case studies.
- Include real-life examples and success stories to make the training engaging and relatable.
- Incorporate interactive elements to encourage active participation and learning retention.
4. Feedback and Evaluation:
- Implement regular feedback sessions to assess the progress of employees.
- Offer constructive feedback and coaching to help individuals improve their skills.
- Evaluate the effectiveness of the training program through assessments and performance metrics.
By focusing on these aspects and providing tailored training materials, you can enhance the soft skills and selling skills of your Tele Sales & Direct Sales team effectively.
From India, Gurugram
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Soft skills training program.pdf
Copy of SKILLS DEVELOPMENT TRAINING PROFILE 2008-2009.doc