Hi all,
These days, on a continuous basis, we are receiving complaints from the shop floor about misbehavior, sometimes from seniors and sometimes from juniors. Before designing any training program and fully believing someone's story, I want to conduct a survey. I think that will give a better picture of the situation.
I would really appreciate your valuable comments on this thought and suggestions for the content of the questionnaire.
From India, New Delhi
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These days, on a continuous basis, we are receiving complaints from the shop floor about misbehavior, sometimes from seniors and sometimes from juniors. Before designing any training program and fully believing someone's story, I want to conduct a survey. I think that will give a better picture of the situation.
I would really appreciate your valuable comments on this thought and suggestions for the content of the questionnaire.
From India, New Delhi
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You may like to use the professional services from Oscar Murphy International as they specialize in such surveys. You can reach them at 91 80 41161534 / 35 or email them at [omls@oscarmurphy.com](mailto:omls@oscarmurphy.com).
I suggest you talk to their psychometric analysts or to the sales.
From India, Bangalore
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3I suggest you talk to their psychometric analysts or to the sales.
From India, Bangalore
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Hi Avinash Bhambra,
Thank you for your message. In response to your questions:
1) Are the shop floor employees comfortable filling out a questionnaire?
2) Will they understand the questionnaire?
I believe a more effective method would be through observation. This can be achieved by:
1) Conducting shop floor walks every day for a week.
2) Utilizing CCTV footage (if available in your plant).
Thanks and regards,
Amena
From United States, Orland Park
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Thank you for your message. In response to your questions:
1) Are the shop floor employees comfortable filling out a questionnaire?
2) Will they understand the questionnaire?
I believe a more effective method would be through observation. This can be achieved by:
1) Conducting shop floor walks every day for a week.
2) Utilizing CCTV footage (if available in your plant).
Thanks and regards,
Amena
From United States, Orland Park
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Dear Ameena,
Customer service is a matter of attitude. You need to check the attitude of the staff towards their organization.
Secondly, you need to review your recruitment process. Was your recruitment competency-based? If not, then training is not a solution.
Your company should cultivate a customer-centric culture. Instead of just surveying the shop floor, conduct a survey of the organizational culture. This will yield insightful results.
Lastly, if you plan to provide training, start with the managers. By training the managers first, you effectively train the entire department. Their customer-centric attitude is crucial.
Regards,
Dinesh V Divekar
From India, Bangalore
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Customer service is a matter of attitude. You need to check the attitude of the staff towards their organization.
Secondly, you need to review your recruitment process. Was your recruitment competency-based? If not, then training is not a solution.
Your company should cultivate a customer-centric culture. Instead of just surveying the shop floor, conduct a survey of the organizational culture. This will yield insightful results.
Lastly, if you plan to provide training, start with the managers. By training the managers first, you effectively train the entire department. Their customer-centric attitude is crucial.
Regards,
Dinesh V Divekar
From India, Bangalore
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Re: Nehru palace [delhi ]
Hi All,
our company providing sales and services (complete hardware solution ) support to the various office automation products like
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Thank you
computer & services
Nehru palace
From India, Delhi
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Hi All,
our company providing sales and services (complete hardware solution ) support to the various office automation products like
· CCTV (security camera) ,
· lan based networking ,
· computer hardware services , troubleshooting ,
· Securing the Desktops, Laptops, Servers ,
· provide Hardware and software solutions for Dell, IBM, WIPRO, HP desktops, laptops and networking components ,
· Install & maintain Printers, Scanners, Network printer, Modem , Network Planning / Cabling /Crimping etc ….
Please feel free to contact us should the need arise. For any query or clarification do revert back to us at
Will provide 12*7 days facility at your door,
Thank you
computer & services
Nehru palace
From India, Delhi
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EMPLOYEE SASTISFACTION SURVEY.doc
Intro to Employee Training & Development - PPT.ppt