Do you think your Customers are satisfied? Customer satisfaction doesn't always mean Customer loyalty. These days, even if your Customers appear completely satisfied with your product or service, 40%-50% of them will leave you and start doing business with your competition.
On the surface, 40%-50% may not seem like that much. After all, over half of your satisfied Customers are coming back. But the math isn't so simple, because attracting new Customers can cost more than double the amount it takes to attract repeat business from your existing Customer base.
Relationship Capital is one of your greatest assets. Protect your business with great customer service by D A T I N G Your Customers.
In order to retain all your Customers and increase your sales, you need to go beyond Customer satisfaction and develop the rapport that will make your Customers adore you. Only then will you achieve true Customer loyalty. It is not a simple process that offers a "one size fits all approach." In fact, we believe that you have to customize your service to fit your Customer. Treat each Customer as an individual.
Making Customers happy is not new. Most of the concepts we present are not "rocket science" or unusual. You know what good Customer service looks like when you see it. Our goal is to bring the Customer back. We want to put smiles on each Customer's face. However, before we can exceed expectations, we must understand that unhappy employees cannot make Customers happy. Customer Service should focus on two types of the Customers...the External (person buying the product or service) and the Internal Customer (those providing the product or service.)
From India, Delhi
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4On the surface, 40%-50% may not seem like that much. After all, over half of your satisfied Customers are coming back. But the math isn't so simple, because attracting new Customers can cost more than double the amount it takes to attract repeat business from your existing Customer base.
Relationship Capital is one of your greatest assets. Protect your business with great customer service by D A T I N G Your Customers.
In order to retain all your Customers and increase your sales, you need to go beyond Customer satisfaction and develop the rapport that will make your Customers adore you. Only then will you achieve true Customer loyalty. It is not a simple process that offers a "one size fits all approach." In fact, we believe that you have to customize your service to fit your Customer. Treat each Customer as an individual.
Making Customers happy is not new. Most of the concepts we present are not "rocket science" or unusual. You know what good Customer service looks like when you see it. Our goal is to bring the Customer back. We want to put smiles on each Customer's face. However, before we can exceed expectations, we must understand that unhappy employees cannot make Customers happy. Customer Service should focus on two types of the Customers...the External (person buying the product or service) and the Internal Customer (those providing the product or service.)
From India, Delhi
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To ensure strong customer relationships and foster customer loyalty, it is essential to move beyond mere customer satisfaction. By customizing services to meet individual customer needs, businesses can create a unique and memorable experience that resonates with customers. Building rapport with both external and internal customers is crucial for long-term success. Prioritizing employee satisfaction and team-building efforts can significantly impact customer service quality and overall business performance. By focusing on enhancing customer experiences, businesses can drive customer loyalty, increase retention rates, and ultimately achieve sustainable growth.
From India, Gurugram
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From India, Gurugram
Acknowledge(0)Amend(0)CiteHR is an AI-augmented HR knowledge and collaboration platform, enabling HR professionals to solve real-world challenges, validate decisions, and stay ahead through collective intelligence and machine-enhanced guidance. Join Our Platform.
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Employee Engagement Study.doc
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