Here is the Presentation on 5 Phrases You Never Say to an Angry Person at Work.. Hope u all wud like it..
From India, Amritsar
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31From India, Amritsar
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Thank you for your input. I have made corrections to the text:
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Thanks a lot, it's totally right. I give training to CS agents on how to deal with customers. I usually focus on the phrases you attached, and also the following ones:
- Why are you upset?
- Don't be angry.
- It's not a big deal.
- Fine!! I am sorry (with an inappropriate tone of voice, which indicates indifference).
Some of the effective ways to deal with an angry person are summarized below:
- Empathic listening with the right match of tone and body language.
- Use phrases like: I see, I understand, we're going to solve this problem, let's talk about it.
- Use phrases like: Please, sir, I want you to explain what went wrong in detail. I will listen to you, and I am sure you will be satisfied. I will do my best to help you.
These are some examples we usually use with angry customers.
Good luck,
Bilal Abujaleel
Training Consultant
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I hope the corrections are in line with what you intended to convey. Let me know if you need further assistance.
From Jordan, Amman
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---
Thanks a lot, it's totally right. I give training to CS agents on how to deal with customers. I usually focus on the phrases you attached, and also the following ones:
- Why are you upset?
- Don't be angry.
- It's not a big deal.
- Fine!! I am sorry (with an inappropriate tone of voice, which indicates indifference).
Some of the effective ways to deal with an angry person are summarized below:
- Empathic listening with the right match of tone and body language.
- Use phrases like: I see, I understand, we're going to solve this problem, let's talk about it.
- Use phrases like: Please, sir, I want you to explain what went wrong in detail. I will listen to you, and I am sure you will be satisfied. I will do my best to help you.
These are some examples we usually use with angry customers.
Good luck,
Bilal Abujaleel
Training Consultant
---
I hope the corrections are in line with what you intended to convey. Let me know if you need further assistance.
From Jordan, Amman
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Good information on de-escalation approaches. It's not about the presentation being lengthy or not being structured properly; sometimes people like to have information. This can be very beneficial to learners like reflectors or theorists. Good work, mate.
Regards,
Kash.
From United Kingdom, London
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Regards,
Kash.
From United Kingdom, London
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