Hi,

I am thinking of revamping the salary structure for our BPO employees. How can I design the incentive plan for them? I am thinking of including the attendance allowance, some performance-linked bonus. What else can I include to make it more lucrative for the BPO employees, keeping in mind that they only look for hard cash?

Can you design one for me? I just want to get one idea of how I can plan the entire salary package for an employee who is paid Rs. 10,000 per month.

Awaiting your response,
Aryona

From India, Delhi
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Hi Ayona,

I am currently working on incentive plans for our agents. Their salaries range from 5k to 10k. We have planned to consider the following 3 parameters: Sales, Quality, and Attendance (per month). This might be of some help to you.

Should there be any other parameters to be included in the plan, I request the seniors to help me and Ayona in framing an incentive plan, especially during this recession period.

Best regards,
Shilpa

From India, Bangalore
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Hi,

I am a UK resident planning to start a Call Center Business in Pakistan. I am a UI Developer myself.

I want to start a domestic Call Center offering inbound/outbound services like help desk support and telemarketing. Kindly help me understand how to secure projects/contracts.

Thanks and Regards,
Shariq
Contact: +44-7891873136

From United Kingdom, London
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