Request for Expert Advice on PF Transfer Issues

My colleague worked in a Delhi-based company in Chennai as Branch In-charge for 15 years from 2000 to 2015. She was allotted a UAN number and a Delhi-based PF number. Her PF contributions were promptly credited during her employment with that company.

She left the company in March 2015 and joined another company in Chennai in May 2015. Her new employer assigned a new UAN number and a new PF number under the Tamil Nadu PF. The Tamil Nadu UAN and PF number have been updated with all the KYC details and bank account information, with PF contributions continuing to be remitted.

When attempting an online transfer, her request was rejected by the Delhi PF office citing name mismatch, missing DOB, gender not updated, and KYC and service history discrepancies. Rejections occurred both online and offline from both Tamil Nadu and Delhi.

Her Delhi-based employer has closed down, and there is no one available to approve KYC through DSC. After numerous efforts, all corrections were made by the Delhi PF office, but they stated that they cannot approve and update PAN and bank details.

She is unable to proceed with an online transfer or withdrawal as the portal requires bank details approved by the previous employer. (Can any expert confirm if it's true that the PF department cannot approve members' bank and PAN details?)

She is aware that she can proceed with a manual transfer in Form 13, duly certified by the present employer through the present Regional PF Office. I need assistance in resolving the doubts and queries below:

1. Is there any way for an online transfer to be possible without the previous employer's KYC approval?

2. If only a manual transfer claim is possible in Form No 13, duly certified by the present employer, what is the status of her Family Pension Fund? Will the scheme certificate be issued by the Delhi PF, or will it automatically transfer to her Tamil Nadu PF along with FPF (Family Pension Fund)?

3. Will her Delhi service history be added to her TN UAN and PF so that she becomes eligible (with more than 5 years of PF service) to apply for a Housing Loan?

Please guide me on how to proceed further.

Regards,
V.S. Balasubramanian
Location: Mandal, India

From India, Mandal
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Solution to PF Transfer and Bank Details Update Issue

To address the challenges faced by your colleague in transferring PF and updating bank details due to the previous employer's unavailability, follow these practical steps:

1. Online Transfer without Previous Employer Approval:
- Unfortunately, online transfer without the previous employer's KYC approval is not feasible due to regulatory requirements. The system mandates verification to ensure accuracy and compliance.

2. Manual Transfer via Form 13:
- Proceed with a manual transfer by submitting Form 13, duly certified by the present employer, to the Regional PF Office. This process is a viable alternative when online transfer is not possible.

3. Status of Family Pension Fund:
- Upon successful transfer, the Family Pension Fund (FPF) should also be transferred to the new PF account. The scheme certificate may be issued by the Delhi PF or automatically transferred to the Tamil Nadu PF along with FPF.

4. Incorporating Delhi Service History:
- To consolidate the service history from Delhi with the Tamil Nadu UAN and PF, ensure that the necessary documentation is provided to the Regional PF Office for seamless integration. This consolidation will help establish eligibility for benefits like Housing Loans based on cumulative PF service.

Key Points to Remember
- Collaborate with the present employer to complete Form 13 accurately.
- Maintain clear communication with the Regional PF Office for guidance.
- Seek assistance from the PF helpline for specific queries.

By following these steps diligently and engaging with the relevant authorities, your colleague can navigate the PF transfer process effectively and ensure the smooth consolidation of her PF accounts and benefits.

From India, Gurugram
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