Hi,
This is related to a BPO scenario. I worked with a small company for 3 months. I was appointed as a trainer, as mentioned in the offer letter. However, later they asked me to take calls, which I refused to do. Consequently, I quit the company without giving notice as they were forcing me to take calls.
I now require the relieving letter from the company, which they are not willing to provide. What do you suggest I do?
From India, Mumbai
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This is related to a BPO scenario. I worked with a small company for 3 months. I was appointed as a trainer, as mentioned in the offer letter. However, later they asked me to take calls, which I refused to do. Consequently, I quit the company without giving notice as they were forcing me to take calls.
I now require the relieving letter from the company, which they are not willing to provide. What do you suggest I do?
From India, Mumbai
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Dear Friend,
First and foremost, you left the job without giving notice, which is a completely wrong step you have taken. Secondly, as a trainer, it is your primary Key Responsibility Area (KRA) to receive calls and train the concerned employees. Therefore, you cannot refuse to do the same.
The solution to this problem is that you have to serve the notice period or provide salary as per the company's norms in lieu of notice.
Regards,
From India, Mumbai
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19First and foremost, you left the job without giving notice, which is a completely wrong step you have taken. Secondly, as a trainer, it is your primary Key Responsibility Area (KRA) to receive calls and train the concerned employees. Therefore, you cannot refuse to do the same.
The solution to this problem is that you have to serve the notice period or provide salary as per the company's norms in lieu of notice.
Regards,
From India, Mumbai
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Trainer's Role and Responsibilities in a BPO
"Secondly, as a trainer, this is your primary KRA to receive the calls to train the employees concerned. Hence, you cannot refuse to do the same."
The concerned person was being made to receive calls himself. That is different from training people to receive calls. No doubt the trainer has to receive a few calls and demonstrate skill in receiving and answering calls professionally, but making it a routine is obviously not what a trainer is appointed for.
From what the querist has posted, one can only assume details, since he has not joined the discussion after posting his question.
From India, Pune
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"Secondly, as a trainer, this is your primary KRA to receive the calls to train the employees concerned. Hence, you cannot refuse to do the same."
The concerned person was being made to receive calls himself. That is different from training people to receive calls. No doubt the trainer has to receive a few calls and demonstrate skill in receiving and answering calls professionally, but making it a routine is obviously not what a trainer is appointed for.
From what the querist has posted, one can only assume details, since he has not joined the discussion after posting his question.
From India, Pune
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Notice Period Extension Letter Format.doc