Before coming to my question, let me explain what I have gone through. Last year, I applied for my PF withdrawal. My ex-employer submitted it to the RPFC office, and the RPFC site declared, "Your fund has been transferred to your bank account." However, no amount was credited. When I contacted the RPFC again, there was no response. I raised a grievance on the site, but still received no response from RPFC. I collected some email IDs from RPFC and emailed them regarding my problem. The next day, I received an email stating, "Your file is missing, please re-submit."
As I currently work outside the country, re-submission will have to wait until my next vacation.
Question Regarding Employer's Responsibility
In my case, as RPFC initially declared and then rejected later, is this only the employee's responsibility, or should the employer also be involved in getting this done? Is there any responsibility for the employer, or does it end once they submit the PF form?
From India, Mumbai
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As I currently work outside the country, re-submission will have to wait until my next vacation.
Question Regarding Employer's Responsibility
In my case, as RPFC initially declared and then rejected later, is this only the employee's responsibility, or should the employer also be involved in getting this done? Is there any responsibility for the employer, or does it end once they submit the PF form?
From India, Mumbai
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Vendor Responsibilities in PF Settlement
In most MNCs (IT), they have a vendor who takes care of all the PF-related activities on behalf of the company. However, it also depends on the scope of the work mentioned in the agreement between the company and the vendor.
I have been working in an IT MNC where it was the vendor's responsibility to close each and every case with the help of a representative from the company, who acts as a middleman between employees and the vendor.
I faced similar problems like yours. That's the reason we advised employees not to rely solely on the PF website, as it cannot be guaranteed whether the data is updated correctly or not. I used to take feedback from the vendor with all the possible documents from PF and share it with the employees (only feedback, not documents). After that, if the employee faced any problem, I would push the vendor to resolve it as early as possible with the support of the organization.
On the other hand, I also know of another MNC where there is a third-party representative who only submits the forms to the PF office, and his work is done. After that, neither he nor the company is responsible for the PF settlement.
In your case, find out from the organization how PF settlement works. Understand the responsibilities of the employee and employer, and try to contact the person who takes care of PF activities in the organization.
Let me know if you have any further queries.
Regards,
Rupali
From India, Pune
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6In most MNCs (IT), they have a vendor who takes care of all the PF-related activities on behalf of the company. However, it also depends on the scope of the work mentioned in the agreement between the company and the vendor.
I have been working in an IT MNC where it was the vendor's responsibility to close each and every case with the help of a representative from the company, who acts as a middleman between employees and the vendor.
I faced similar problems like yours. That's the reason we advised employees not to rely solely on the PF website, as it cannot be guaranteed whether the data is updated correctly or not. I used to take feedback from the vendor with all the possible documents from PF and share it with the employees (only feedback, not documents). After that, if the employee faced any problem, I would push the vendor to resolve it as early as possible with the support of the organization.
On the other hand, I also know of another MNC where there is a third-party representative who only submits the forms to the PF office, and his work is done. After that, neither he nor the company is responsible for the PF settlement.
In your case, find out from the organization how PF settlement works. Understand the responsibilities of the employee and employer, and try to contact the person who takes care of PF activities in the organization.
Let me know if you have any further queries.
Regards,
Rupali
From India, Pune
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