hi, can anyone guid me on setting the KPIs & KRAs for Quality Auditors, Quality Team Leader and Manager for call Centre Industry. Regards Danny
From India, Delhi
Acknowledge(0)
Amend(0)
2From India, Delhi
Acknowledge(0)Amend(0)
HI , Can anyone help me preparing KRAs of Quality Analyst in bpo . I require in it on immediate basis. Shirin
From India, Mumbai
Acknowledge(0)Amend(0)
From India, Mumbai
Acknowledge(0)Amend(0)
Productivity
- Evaluations
- Feedback sessions
Quality
- Quality of feedback
- Quality of evaluations
- Effectiveness
Job Knowledge
- Analytical ability: Effectiveness in analyzing parameter-wise scores and feedback
- Process improvements / Projects assigned
- Tools knowledge
Behavior
- Attendance
- Punctuality
- Floor etiquette
- Teamwork
Some parameters that can be set as KRA
From India, Hyderabad
Acknowledge(0)Amend(0)
- Evaluations
- Feedback sessions
Quality
- Quality of feedback
- Quality of evaluations
- Effectiveness
Job Knowledge
- Analytical ability: Effectiveness in analyzing parameter-wise scores and feedback
- Process improvements / Projects assigned
- Tools knowledge
Behavior
- Attendance
- Punctuality
- Floor etiquette
- Teamwork
Some parameters that can be set as KRA
From India, Hyderabad
Acknowledge(0)Amend(0)
Hi,
I am tasked with leading a quality team for a data processing back office in the Utility industry. I am in the process of establishing the Key Performance Indicators (KPIs) for the quality team members. While I have a background in Operations, this is my first venture into this specific role. Could someone kindly provide guidance on the Key Result Areas (KRAs) and KPIs for the data processing quality team as soon as possible?
Regards,
Lakshminarasimhan
Acknowledge(0)Amend(0)
I am tasked with leading a quality team for a data processing back office in the Utility industry. I am in the process of establishing the Key Performance Indicators (KPIs) for the quality team members. While I have a background in Operations, this is my first venture into this specific role. Could someone kindly provide guidance on the Key Result Areas (KRAs) and KPIs for the data processing quality team as soon as possible?
Regards,
Lakshminarasimhan
Acknowledge(0)Amend(0)CiteHR is an AI-augmented HR knowledge and collaboration platform, enabling HR professionals to solve real-world challenges, validate decisions, and stay ahead through collective intelligence and machine-enhanced guidance. Join Our Platform.
KRA KPI-.xls
KRA & KPI.doc