Dear All I would like to get a feedback on: "How does 'Human' Resources play a significant role in Sales/Marketing field?" Awaiting a first-hand informations to reach the conclusion. Cheers Shail
From Nepal, Kathmandu
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1From Nepal, Kathmandu
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HR Support to Sales/Marketing
HR can make significant contributions to Sales/Marketing in the following areas:
- conducting job analyses
- writing job descriptions
- writing job specifications
- developing compensation packages
- developing incentive schemes
- developing bonus systems
- determining manpower requirements
- recruitment
- selection
- induction for new recruits
- orientation programs
- coordinating sales training programs
- coordinating sales refresher courses
- organizing sales conferences
- conducting performance appraisals
- setting performance management systems
- career planning
- career development
- planning for succession
- talent management
- conducting termination interviews
- setting up intranet sales news
- setting up intranet product knowledge training
- conducting language training for export salespeople
- conducting culture orientation for export salespeople
- coordinating sales management training
- setting sales performance standards
- ETC ETC
TO ACHIEVE ALL THESE, YOU SHOULD WORK VERY CLOSELY WITH THE MARKETING/SALES TEAM AND MANAGERS.
Regards,
LEO LINGHAM
From India, Mumbai
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HR can make significant contributions to Sales/Marketing in the following areas:
- conducting job analyses
- writing job descriptions
- writing job specifications
- developing compensation packages
- developing incentive schemes
- developing bonus systems
- determining manpower requirements
- recruitment
- selection
- induction for new recruits
- orientation programs
- coordinating sales training programs
- coordinating sales refresher courses
- organizing sales conferences
- conducting performance appraisals
- setting performance management systems
- career planning
- career development
- planning for succession
- talent management
- conducting termination interviews
- setting up intranet sales news
- setting up intranet product knowledge training
- conducting language training for export salespeople
- conducting culture orientation for export salespeople
- coordinating sales management training
- setting sales performance standards
- ETC ETC
TO ACHIEVE ALL THESE, YOU SHOULD WORK VERY CLOSELY WITH THE MARKETING/SALES TEAM AND MANAGERS.
Regards,
LEO LINGHAM
From India, Mumbai
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Dear, LEO I’m in the freight forwarding company, could you please tell me HR SUPPORT TO OPERATION? Thank you very much! Wish you all the best! Sincerely, Freda
From China, Shanghai
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From China, Shanghai
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Freight forwarding is a service industry. The critical functions are sales, operations, and customer service. HR can make significant contributions to the service business in the following areas:
HR can help by determining and setting up core competencies by department and by individual positions.
HR can help by conducting job analyses and job evaluations.
HR can help by developing incentive schemes for sales staff based on sales results, team bonus systems for operations staff based on productivity gains, and bonus systems for customer service staff based on customer satisfaction index.
HR can help by conducting recruitments/selections using competencies and conducting effective induction programs for new recruits.
HR can assist the sales team by organizing training in critical areas such as service selling, customer relationship management, accounts planning/development/management, and sales presentation.
HR can support the customer service team by organizing training in customer servicing skills and handling customer communication.
HR can contribute by setting up performance appraisal systems, performance management systems, career planning and development, succession planning, talent management, and intranet product knowledge training for all staff.
HR can facilitate better understanding between sales and customer service teams by organizing joint monthly meetings and inviting a company's customer to share their experience.
HR can train sales managers in sales coaching/counseling to enable them to coach salespeople effectively on the job.
These are some of the areas where HR can help and support the operation.
Regards,
Leo Lingham
From India, Mumbai
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HR can help by determining and setting up core competencies by department and by individual positions.
HR can help by conducting job analyses and job evaluations.
HR can help by developing incentive schemes for sales staff based on sales results, team bonus systems for operations staff based on productivity gains, and bonus systems for customer service staff based on customer satisfaction index.
HR can help by conducting recruitments/selections using competencies and conducting effective induction programs for new recruits.
HR can assist the sales team by organizing training in critical areas such as service selling, customer relationship management, accounts planning/development/management, and sales presentation.
HR can support the customer service team by organizing training in customer servicing skills and handling customer communication.
HR can contribute by setting up performance appraisal systems, performance management systems, career planning and development, succession planning, talent management, and intranet product knowledge training for all staff.
HR can facilitate better understanding between sales and customer service teams by organizing joint monthly meetings and inviting a company's customer to share their experience.
HR can train sales managers in sales coaching/counseling to enable them to coach salespeople effectively on the job.
These are some of the areas where HR can help and support the operation.
Regards,
Leo Lingham
From India, Mumbai
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