Hello all, can anyone please help me understand what a mock training session is? Long back, someone asked but there was no reply. I have been a trainer for a few years but have never come across any mock training session in front of a panel of seniors. Please help.
Regards,
Kinjal
From India, Vadodara
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Regards,
Kinjal
From India, Vadodara
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Dear Kinjal,
I am sharing an experience with you regarding the customer services industry, specifically about call centers, whether inbound or outbound. When a new product is launched, new policies are implemented, or new processes are introduced into the system, the first step is to open a MOCK (arrange the environment on the floor). Following this, two individuals voluntarily take on roles and engage in discussions similar to a role-play, aiding in better understanding. Subsequently, a session is held to explore how to enhance productivity for our world.
Regards,
Mehar
From Pakistan, Islamabad
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I am sharing an experience with you regarding the customer services industry, specifically about call centers, whether inbound or outbound. When a new product is launched, new policies are implemented, or new processes are introduced into the system, the first step is to open a MOCK (arrange the environment on the floor). Following this, two individuals voluntarily take on roles and engage in discussions similar to a role-play, aiding in better understanding. Subsequently, a session is held to explore how to enhance productivity for our world.
Regards,
Mehar
From Pakistan, Islamabad
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Funny video add on ur training session.zip
Out Bound Training Games Executives Play.pdf