How Can I Revamp Our BPO Pay Structure with On-the-Spot and Deferred Incentives?

Hello,

I am thinking of revamping the pay structure of our BPO division! Please see the attached and let me know if I am on the right track or not!

I am considering offering on-the-spot cash incentives! Could anybody let me know how I should frame the incentives package? I would like to learn more about the Deferred Incentive Plan (DIP) and how to implement it in our organization.

Awaiting suggestions from all of you,

Ayona

Hi,

With regards to the Deferred Incentive Plan (Loyalty Bonus), you can have a loyalty bonus for employees completing 9 months, which would be paid out after 3 months of the completion of 9 months. This is a retention technique that works in your favor.

Thanks for your interest in feedback! I am still looking for suggestions from your end. I want to know whether the CTC package I have designed is good or not. I still need more details about the deferred incentive plan. It would be helpful if you could shed some light on it. I am also searching for a sample quality evaluation form used in call centers. It would be great if you could assist with that. Thanks and regards, Ayona

The structure looks good. You can hire freshers and individuals with 1-2 years of experience within the structure as you start moving up. Especially from Grade 3 to Grade 8, it's very challenging, and it may not work. All you need to do is negotiate and negotiate.

Dear Ayona,

You have not included statutory benefits like PF in the CTC. These are very important components.

Regards,
Priyanka