How Can I Boost Employee Engagement Through Surveys and Strategies in My Role?

Dear Seniors,

I am working as Head of Process Quality in Muscat, Oman in the Middle East. My department works in areas related to Employee Development, Quality of interaction with customers, Customer Satisfaction, and also a variety of Organisational Development functions. I have been given a KRA of employee engagement this year. I need to conduct internal surveys and make strategies and plans for increasing the involvement of employees.

Can you provide me with some material/tips/suggestions?

Thanks,
G S Punn
Muscat

Hello seniors,

I am doing a project on SWOT analysis of an organization. Can someone suggest the books I need to refer to? Also, please help me in drafting a questionnaire. What kind of questions should be asked and how to evaluate them?

Thank you,
Jaya