Quality Management (BPO)

Hello,
Can anybody pls help me with the quality management form that the Team Leaders would be using to monitor the calls of the agents?
I want to use the various parameters like: Opening calls/Closing calls/Wrap up time/positive attitude/Call Dropped, etc.
I work in an international Call Center in the HR, it would be good if you could help me out with this!
Thanks and regards,
Ayona

hello everybody, I am still waiting for your response, I am looking for a quality form that I can use to evaluate the performance of the agents on a daily basis.
It would be great if you could help me out.
Ayona