MBA Student Seeks Insights on Defining and Using KRAs in IT for Better Performance Management

chilprakash
Hi, I am an MBA final semester student currently working on a project regarding performance management in a mid-tier IT company. I would appreciate it if someone could provide me with guidelines on the following questions. I apologize if my question lacks standard:

1. How are the key result areas established?
2. What are the key result areas (KRAs) typically defined for IT firms?
3. How can these KRAs be effectively utilized for performance appraisals?
4. Are KRAs and KPIs interconnected terms? If so, how are they related?
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