Planning a Communication Workshop: Can You Share a Curriculum Format?

Dear Friend,

The following can be taken as a general course guideline on Essential Communication Skills program:

Communication

Communication In The Workplace

� What is communication?

� The communication process

� The manager as a communicator

� Formal and informal communications

� Interpersonal communications:

- Presentations

- Meetings

- One to one negotiations

� Barriers to effective communications

Face To Face Communication

� Selection

� Counselling

� Appraisal

� Discipline and grievance

� Preparing, presenting and defending issues using:

- Attitude identification

- Key issue development

- Persuasion skills

Presentation Skills

Presentations

� Types of presentations

Basic Presentation Techniques

� Collating essential information

� Audience identification and research

� Structuring of essential presentation data

� Selecting the media and presentation aids for maximum impact

� Understanding the effects and consequences of verbal and non-verbal behaviour

The Speaker's Role

� Developing group behaviour

� Delivery techniques

� Involving the techniques

� Managing the unexpected

� Meeting and influencing the response

Meetings

The Purpose Of Meetings

� How to conduct a productive meeting

� Planning and preparation

� Reaching a decision and gaining commitment

Effective Meetings

You will discuss:

� Types of meeting you have participated in and identify those you considered successful and why; and those you considered poor and why

� Types of meetings and their purpose

� Key points for the organisation of successful meetings

� Construction of effective meeting groups

� Conducting successful meetings

Key Meeting Skills

� Structuring to win

� Planning

� Controlling the discussion

� Obtaining involvement by all participants

� Gaining commitment

� Handling questions

� Overcoming obstacles

� Notes and their value

� Timing

Regards,

VISHAL