Hi Pooja,
Answer:
Closing a vacany - yes..
Suggest choose metrics on activities which are critical - like servicing internal customers in terms of their queries( we had a metric on any query or disbursement of expense bills of employees or C&B matters etc were defined and measured on monthly basis.Follow KISS method !!
The metrics i had suggested is given as attachment below.
Too many metrics would lead to chaos- pick and choose the essential ones which matter truly matters keeping you close to the customer( in your case internal customer).
Cheerio
Rajat
Answer:
Closing a vacany - yes..
Suggest choose metrics on activities which are critical - like servicing internal customers in terms of their queries( we had a metric on any query or disbursement of expense bills of employees or C&B matters etc were defined and measured on monthly basis.Follow KISS method !!
The metrics i had suggested is given as attachment below.
Too many metrics would lead to chaos- pick and choose the essential ones which matter truly matters keeping you close to the customer( in your case internal customer).
Cheerio
Rajat
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